Client Services Associate

2 months ago


London, UK, United Kingdom Superb People Ltd Full time

Position: Client Services Associate - Senior

Reports to: Head of Client Services


About the Role

Based in their London office, the professional would be a part of a 5 person Client Service team supporting the business across multiple geographic jurisdictions. The team encompasses investor relations, client service and sales support duties. The Investor Relations team, with whom Client Service interact closely, is made up of 5 individuals with global coverage.

The successful candidate will form part of a close knit team supporting sales as well a multitude of other portfolio investment, legal and compliance, risk and trade operations functions. We are looking for someone who knows the role and can add value immediately. An ideal candidate is one who is used to multi-tasking, is client-centric is everything they do and enjoys working in a fast-paced environment.

Primary Duties

  • Responsible for reporting portfolio, fund and firm level information to investors, auditors, prospects, regulators, and other external stakeholders
  • Act as a primary liaison for RfPs / RfIs, by coordinating coherent and appropriate information gathered from internal subject matter experts, including but not limited to, risk management, trading, investment team, legal and compliance, fund accounting, senior executives, and HR
  • Act as a primary liaison between them and their administrators Investor Services team
  • Responsible for reviewing, validating, and standardising the investment team’s monthly investor commentary as well as various other fund level performance and risk parameters ensuring overall accuracy and appropriateness
  • Responsible for processing and reporting daily and/or monthly investor capital activity to a broad audience of internal stakeholders, whilst liaising with the fund administrator to ensure accuracy of trade flow feed and booking accuracy
  • Work closely with the Middle East and Asia [AD1] sales team to strategize on client coverage, respond to investor queries and provide overall client support (including but not limited to prospecting, onboarding, and client lifecycle activity)Coordinate and lead investor due diligence meetings (onsite or virtual) including assistance with the preparation of all requested materials in advance of the meeting as well as follow up items
  • Responsible for content updates and/or creation, as well as frequent maintenance of standard marketing materials for the funds and the firm, including monthly presentations as well as periodic full reviews of fund and investment manager DDQs.
  • Engage with the technology team on projects involving report automation, process automation, dashboards, and other continuous improvement items to deliver efficiency

General

  • Any other duties commensurate with the post holder’s position and seniority; and
  • All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures.

Educational & Professional Qualifications

  • Educated to degree level or higher (or equivalent) in a leading university; and
  • IMC, CAIA, CFA or Qualified Accountancy accreditation is advantageous

Experience, Knowledge, and Skills

  • Excellent communication skills and the ability to interact with all staff and clients alike
  • Fundamental understanding of performance and risk parameters (NAV, VAR, performance since inception, etc)
  • Familiarity with CRM and client reporting systems (Backstop Solutions CRM is a plus)
  • Strong organisational skills and the ability to manage and prioritise a range of competing priorities and projects to complete deadlines
  • Advanced IT skillset, particularly with Microsoft suite of products, specifically excel and powerBI

Key Internal Relationships

The individual will be expected to liaise and/or consult with the following personnel in order for them to fulfil the requirements of their role:

  • Client Services team
  • Head of Investor Relations and Sales team
  • Chief/Deputing Chief Operating Officers
  • Various support functions, including fund accounting, operations and technology
  • Legal and Compliance team
  • Investment Team
  • Risk Team

Personal Attributes

  • Strategic Thinker – considers long term solutions and threats to the business
  • Collaborative – works with colleagues at all levels to assist with their queries and find solutions
  • Flexible – considers all matters on their own merit and not the status quo
  • Passionate – has a genuine desire to add value to the business at every level
  • Positive – exhibits a can-do approach and ethos to all colleagues
  • Consistent – offers the right advice every time



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