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Listed Derivatives Client Service Associate

2 months ago

London, UK, United Kingdom Alexander Mann Solutions Full time

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a Listed Derivatives Client Service Associate for an initial 4-month long contract based in London (hybrid).

As a Listed Derivatives Client Service Associate, you will:

  • Be the first point of contact for clients and client-related queries from operational teams
  • Develop professional accountability for the delivery of routine activities within the team
  • Apply existing operational policies and procedures, and provide routine advice on their interpretation to the business
  • Ensure client reporting is delivered as expected
  • Follow up and escalate reporting incidents where necessary
  • Communicate to clients on global topics (reporting broadcasts, new product notifications, etc.)
  • Provide demonstrations, training, and account administration for clients on client-facing portals
  • Provide support to Sales and Relationship Management teams on client visits
  • Assist and support client service manager in ad hoc projects
  • Build and strengthen cross-locational team relationship by actively collaborating with team members and participating in weekly team meetings

What we're looking for:

  • Prior experience in a client service role
  • Knowledge of Exchange Traded Derivative products and processes and the ability to translate knowledge and experience into recommendations to improve team operating practices
  • Knowledge of Futures and Options
  • Knowledge of Commodities (desirable)
  • Sound working knowledge of market practices and the policies, procedures, regulations and legislation associated with listed derivatives
  • Intermediate MS Excel skills
  • Good communication skills (both written and verbal)
  • Strong focus on accuracy and attention to detail
  • Stakeholder management skills
  • Excellent analytical and problem-solving skills
  • Ability to handle multiple tasks simultaneously and prioritise independently

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

This client will only accept workers operating via an Umbrella or PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.