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Client Services Consultant

4 months ago

London, UK, United Kingdom Magnit Full time

About the Role:

The Client Service Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Working to a hybrid arrangement (from home and client onsite West London) this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing our award-winning software to ensure smooth service delivery.


What You Will Do:

  • CSC is responsible for the day-to-day delivery of Magnit’s services
  • Facilitate the fulfillment of temporary requisitions through Magnit’s systems and efficiently manage the relationship/interaction of staffing desk suppliers and managers
  • Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
  • Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
  • The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
  • Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
  • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
  • Implement new processes or enhance current processes to strengthen efficiencies


What You Will Need:

  • A customer-oriented, self-motivated critical mindset with a “Can-Do” attitude
  • Bachelor’s degree is preferable
  • 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
  • Strong communication skills with the ability to connect effectively across all layers of the organization