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Community Partnership Administrator

3 months ago

Coventry UK, West Midlands, United Kingdom We Are Group Full time

Job title: Community Partnerships Administrator - 12 Month FTC

Salary: £23,400

Location: Friars House, Coventry

Hours: 37.5

Role type: Full Time, Fixed Term Contract


About We Are Group:

A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners allowing them to better their lives and future potential by having access to digital and online services.

We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.

It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.


JOB PURPOSE

To undertake administration for the Community Partnerships team that provide face to face or remote support to all business streams. Implementing and maintaining efficient processes, systems and communication with both internal and external stakeholders.


REQUIRED COMPETENCIES AND BEHAVIOURS

Essential

· Experience of working in an administrative role

· Excellent telephone manner

· A strong enthusiasm for improving people’s lives through digital inclusion

· Strong communicator with good networking skills and able to build strong positive relationships with a diverse group of people both internally and externally

· A proactive solution focussed hands on approach to overcome any problems, issues or challenges faced in the role

· Excellent oral, written communications skills as well as supreme attention to detail

· Ability to work in a rapidly expanding company to meet business objectives, whilst balancing autonomy and feedback to your line manager

· Good UK geographical knowledge

· Demonstrable experience of using own initiative to innovate and deliver improvements

· Ability to work in a high-pressure environment with multiple competing deadlines

· Efficient in using office software packages, including Microsoft Office and bespoke CRM systems

· A clear understanding and working knowledge of confidentiality and data privacy requirements within the workplace

· Experience of communicating with and supporting individuals who may be considered vulnerable

· Good understanding of modern technology e.g Smartphones, tablets and laptops

· BPSS clearance or ability to gain clearance is essential


Desirable

· Previous experience in high growth start up business

· Experience of working in or with Housing Associations and Not for Profit sector

· Experience of liaising with a wide range of internal and external partners

· Intellectual agility and ability to think on one’s feet

· Knowledge of outsourced training delivery models


How do we recruit?

Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.

We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.

We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.