Litigated Motor Claims Handler

Department: Claims ManagementLocation: BirminghamDescriptionAs a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.Benefits:25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)Hybrid working – (Working only 1 day in the office)Simply Health Care Cash PlanPension Contribution based 5% Employee / 3% EmployerKey AccountabilitiesThe role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.The main aspects of the role will involve:Review and analysis of files throughout the life of the case, and in accordance with the client guidelinesDevelop and maintain client relationships, always keeping the client at the heart of every decisionFormulating an initial strategy for approval by Team Leader.Legal researchUndertaking telephone negotiations with third party Solicitors• Liaising with the insured and insurers where necessary• Ensuring 'actions' are carried out as per the task list within the Case Management System• Accurately completing management information processes (MI)• Processing bills• Ensuring all files are kept within ISO 9001 guidelines• To ensure compliance with the SRA Standards & Regulations• Adhere to the Keoghs Values• Ability to work in target driven environmentThe role will also involve an understanding of the court process, to includeDrafting defencesCompleting direction questionnairesDealing with disclosure and exchange of evidenceCompleting pre-trial checklistsInstructing CounselDrafting CPR Part 18 questionsDrafting CPR Part 35 questionsDrafting Counter schedulesWorking Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunchExperience, Skills and QualificationsEssential:• Experience of litigation and handling Credit Hire files with evidence of managing own case load• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable• Ability to use own initiative• Ability to plan and prioritise workloads• Excellent listening and verbal communication skills• Good telephone negotiation skills• Ability to follow work processes and keep to Strategy• Ability to recognise when sensitivity and tact are required• Ability to make decisions• Ability to remain calm under pressure• Good IT skills including Word, Outlook, and experience of a Case Management System preferred• Adhere to the Keoghs ValuesDesirable:• Experience of handling PI claimsValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs valuesWe are connectedWe are DynamicWe are InnovativeWe succeed together#INDUKIBenefitsDavies Incentive Plan25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)Simply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath In Service – after 1 years' servicePension Contribution based 5% Employee / 3% EmployerCycle to Work Scheme*Tech Scheme*Season Ticket Loan*Gym Flex*Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets*after successfully completing probation