Motor Claims Handler

We have exciting opportunities for Motor Claims Handlers who are interested in car insurance claims at our Birmingham site on a permanent basis. In our busy Motor Claims Centre, you'll manage both new and existing claims while making decisions regarding customer policy coverage. As we view ourselves as one cohesive team, you will take pride in being an effective team player, working productively and meeting the standards required. As a Motor Claims Handler, you'll be a key member of the team assisting customers predominately on the phone, but you'll also be dealing with correspondence via emails and letters whilst managing their claims in a timely manner and ensuring quality standards are always met. You'll also possess strong communication skills and the ability to build solid relationships founded on integrity and trust. Our focus is on always putting the Customer First, so we seek someone committed to going above and beyond for them. Working hours & shift pattern: Full time, 37.5 hours per week over 5 days, Monday to Friday between the hours of 9am and 5:30pm. Induction & Training: Induction Date: Monday 26th January 2026. You'll receive a comprehensive onsite induction and a 10‑week training programme at our Birmingham office. Once you demonstrate competency, you will transition to a hybrid working model, spending the majority of your time at our office. Opportunities for salary increases upon becoming effective at your role and after 12 months of service. Responsibilities Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training. Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their accident or claim, including making outbound calls to enhance the customer journey. Maintaining relationships with our Motor Partners to support the customer experience. Keeping yourself updated on changes via the various communication channels to be able to provide up‑to‑date and accurate information to our customers. Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, ensuring accurate and timely completion of case notes, logs and diaries for each customer. Staying composed and level‑headed when faced with challenges, to effectively assist and support customers during their most critical moments of need. Qualifications & Eligibility No previous experience is required. If you come from a customer‑facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change. We'll provide all technology and training; in return we ask you to bring your enthusiasm and passion for customer service. You'll have a natural talent for connecting with people, quick problem‑solving ability and a positive, can‑do attitude. You're a great listener, confident communicating over the phone, email and responding to letters. Passionate about working as part of a collaborative team. You'll be able to adapt to change. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. The role is defined as an Insurance Distribution Directive (IDD) role, which means the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. Benefits & Compensation Competitive annual salary of £24,665 Annual company & performance‑based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10× annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources Sports and Social Events, including summer events, quizzes, and competitions AXA employee discounts Equal Opportunity Statement We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any protected characteristics. AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long‑term health condition. We participate in the Disability Confident ‘Offer of Interview’ scheme, offering a fair and proportionate number of candidates with long‑term health conditions or disabilities who meet the essential criteria of the role. Screening & Conduct As a regulated financial services company, all successful candidates will be subject to pre‑employment checks. Additionally, adherence to the Prudential Regulation Authority’s (PRA) Insurance Conduct Standards and the Financial Conduct Authority’s (FCA) Conduct Rules will be required. #J-18808-Ljbffr