Reception Administrator

1 week ago


Edinburgh, United Kingdom Pertemps Scotland Full time

Job DescriptionPertemps are delighted to be working with our public sector client to recruit for Customer Service Advisor on a temporary basis. Role: Customer Service AdvisorLocation: Edinburgh West Duration: Temporary, ongoingHours: Monday to Friday, 36 hours per weekPay rate: £14.02 per hour Start date: Immediate  About the RoleWe are looking for a reliable and approachable Customer Service Assistant to join our team at a busy Taxi Examination Centre in the West of Edinburgh. This front-facing role is ideal for someone who thrives in a fast-paced environment, enjoys working with the public, and is confident handling a variety of administrative tasks.Key ResponsibilitiesWelcoming customers and managing the front desk areaHanding out paperwork for taxi inspections and MOT testsApplying licences and permits to vehiclesChecking customer ID and scanning required documentationCarrying out basic admin duties, including scanning and filingAnswering general enquiries regarding MOTs, taxi tests, and licensing (Note: you will not be permitted to assist with test questions)Providing clear communication and assistance to customers, including those who may not have English as their first languageManaging queue systems and helping maintain calm in a small, sometimes busy office spaceDe-escalating conflicts with patience and professionalism when necessaryWhat We're Looking For:Excellent communication and interpersonal skillsA calm, friendly, and professional manner – especially under pressureStrong attention to detail and organisational skillsPrevious experience in a customer service or administrative role is desirableComfortable using office equipment (scanner, printer, basic computer systems)Additional Info:Due to the nature of this role, the ability to remain impartial and avoid providing assistance with test content is essential. You’ll be the first point of contact for many of our customers, so a welcoming, respectful approach is key.To apply, please send your CV and a short covering note outlining your interest in the role



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