Benefits Assessment Officers

2 weeks ago

Norwich, United Kingdom South Norfolk Council Full time

We have two exciting opportunities for committed individuals to join our Housing and Benefits Team as Benefits Assessment Officers. These roles are central to our community support network, helping residents navigate challenging circumstances with empathy and clarity. You'll play a vital part in ensuring people receive the assistance they need promptly and efficiently reducing financial pressures and improving quality of life.As a Benefits Assessment Officer, you'll use systems and tools to deliver accurate, comprehensive benefits solutions while maintaining exceptional customer satisfaction. Your responsibilities will include administering Housing Benefit and Council Tax Assistance, working closely with colleagues and partners to provide positive, customer-focused interventions.You will assess and process new claims, reviews, and changes in circumstances and respond to customer enquiries and provide advice on Housing Benefit, Council Tax Assistance, and other welfare benefits. You will also conduct home visits when required to support customers effectively.About YouOutstanding customer service skills are essential, along with the ability to engage confidently with people from all walks of life and handle demanding situations professionally.You'll bring:An investigative mindset and strong attention to detail.Self-motivation and resilience to thrive in a fast-paced, customer-focused environment.Excellent collaboration skills and the confidence to meet customers face-to-face whether in their homes or at our offices.Closing Date: 30th November 2025Interview Date: W/C 8th December 2025Why Join Us?We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.To hear why our employees think that working for us is so special, please visit our website.The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

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