Benefit Assistant

6 days ago

Norwich Norfolk, United Kingdom South Norfolk Council Full time

We have two exciting opportunities for committed individuals to join our Housing and Benefits Team as Benefits Assessment Officers. These roles are central to our community support network, helping residents navigate challenging circumstances with empathy and clarity. You'll play a vital part in ensuring people receive the assistance they need promptly and efficiently reducing financial pressures and improving quality of life. As a Benefits Assessment Officer, you'll use systems and tools to deliver accurate, comprehensive benefits solutions while maintaining exceptional customer satisfaction. Your responsibilities will include administering Housing Benefit and Council Tax Assistance, working closely with colleagues and partners to provide positive, customer-focused interventions.
You will assess and process new claims, reviews, and changes in circumstances and respond to customer enquiries and provide advice on Housing Benefit, Council Tax Assistance, and other welfare benefits. We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.
You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
To hear why our employees think that working for us is so special, please visit our website .
South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

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