Assessment and Resettlement Officer

2 weeks ago

Norwich, United Kingdom Broadland District Council and South Norfolk Council Full time

**Location**

The Horizon Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

**Application Deadline**

Sunday, January 26, 2025

**Salary Band**

Band C £27,534 - £30,866

**Job Summary**

**Contract Type**:Full-time, Fixed-Term to 31st March 2026

**Role Snapshot**

To ensure a swift co-ordinated accommodation plan is in place for high need clients who are homeless and/or rough sleeping, to access suitable accommodation and services to improve outcomes and prevent the reoccurrence of homelessness.

**What you could be part of**

You will be part of the small Rough Sleeper Team working to prevent homelessness and ensure that no one has to sleep on the streets.

**What you’ll be doing**
- Complete assessments for each customers support needs and risk to allocate a suitable placement within the supported accommodation provision where appropriate.
- Create robust working relationships with existing residents in supported accommodation to allow quick move on to long term accommodation.
- Foster and develop proactive working with supported accommodation providers to identify customers move on options.
- Work proactively with agencies to mitigate and reduce risk, build positive working relationships with both customer and external agencies to source and signpost to support.
- Work with agencies and support providers to move on customers to more permanent housing in the private and social sectors.
- Investigate any complaints by customers and landlords to resolve issues as they arise.
- Take direction from the Senior Rough Sleeper Coordinator to achieve positive outcomes for rough sleepers accessing the service.

**You must have**
- 5 GCSEs or equivalent (including Maths and English) or the ability to demonstrate ability at this level.
- Full UK driving license and access to a vehicle.
- A proven understanding of housing management, managing rent accounts, tenancy administration, and completing risk assessments and support plans.
- Significant experience of working with clients who need a high level of support and who have complex needs and experience of building relationships based on collaboration and trust with accommodation and support providers.
- Experience of working with appropriate partners to identify appropriate solutions for clients with thorough knowledge of local services landscape, including Mental Health, Health, Welfare and Benefits etc.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

You will be joining a fantastic, progressive organisation with benefits that include flexible working hours for most office-based roles, free onsite car parking, employee discounts, a competitive holiday allowance, wellbeing initiatives and the opportunity to sign up to the contributory Local Government Pension Scheme.

**To hear why our employees think that working for us is so special, please visit our**website**.**

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the HR team as follows:
**Manager Name John Dell / Job Title Assessment and Resettlement Officer**

**People Team**

**Closing Date: 26.01.2025**

**Interview Date: 05.02.2025**

**How to apply

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