Client Services Executive

4 days ago


Altrincham, United Kingdom SWAY Hair Extensions Full time

Client Services Executive – SWAY Hair ExtensionsAbout the RoleWe're looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.What You'll DoRepresent SWAY by handling customer enquiries across phone, email and online channels with professionalism, empathy, and confidence.Resolve queries, concerns and complaints by finding smart, timely solutions that leave customers feeling valued and supported.Process customer orders accurately, ensuring a smooth and efficient experience from enquiry to delivery.Provide exceptional product and service guidance, using the right information to help customers make informed decisions.Keep detailed records of interactions, orders and feedback to support continuous service improvement.Work closely with internal teams, including Operations, Warehouse, Sales and Marketing, to ensure customer requests are actioned quickly and correctly.Manage and prioritise your workflow, contributing to a seamless, positive customer journey during busy periods and high-volume days.Champion the customer experience, identifying opportunities to enhance service and strengthen loyalty.What We're Looking For12+ months' experience in customer service within a fast-paced Hair & Beauty environment.Exceptional communication skills with a friendly, approachable and confident manner.Highly organised and adaptable, with the ability to multitask and manage competing priorities.A proactive problem-solver, able to think on your feet and take ownership of customer needs.Good technical skills, including MS Office; Shopify experience is a bonus.A supportive team player who can also work independently and take initiative.



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