Client Services Manager
1 day ago
Client Services Manager – SWAY Hair Extensions Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.About the RoleAs our Client Services Manager, you’ll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You’ll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive exceptional support every time they interact with us.What You’ll Do:Lead & Develop the TeamLead, mentor, and motivate the Customer Service team to deliver top-tier performance.Provide ongoing training to strengthen product knowledge, service excellence, and problem-solving skills.Manage team schedules to ensure consistent, high-quality service coverage. Elevate the Customer ExperienceOversee and refine customer service processes and policies to ensure a seamless experience.Handle escalated or complex issues, driving fast and effective resolutions.Monitor customer feedback to identify service gaps and opportunities for improvement.Drive Performance & Continuous ImprovementSet and track team KPIs while analysing trends and performance outcomes.Deliver regular service performance reports to senior leadership.Streamline workflows and introduce improvements that enhance efficiency and service delivery.Collaborate with Sales, Marketing, and other departments to elevate the full customer journey.Engage Customers & Strengthen the BrandStay up to date with industry trends and maintain strong knowledge of SWAY products.Support customers and team members with expert product information when needed.Develop and execute customer engagement initiatives, loyalty programmes, and appreciation events that foster long-term relationships.What We’re Looking ForExperienced customer service leader with strong people management skills.Strong knowledge of the hair/beauty industry and customer expectations.Exceptional communication and problem-solving abilities.Commercial mindset and an understanding of customer needs. xpwpeyx Experience in e-commerce; Shopify Plus knowledge is a bonus.
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Client Services Manager
6 days ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Manager – SWAY Hair Extensions About the RoleAs our Client Services Manager, you’ll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You’ll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive exceptional...
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Client Services Manager
5 days ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Manager – SWAY Hair Extensions About the RoleAs our Client Services Manager, you’ll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You’ll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive exceptional...
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Client Services Manager
4 days ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Manager – SWAY Hair Extensions About the RoleAs our Client Services Manager, you'll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You'll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive exceptional...
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Client Services Manager
1 day ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Manager – SWAY Hair Extensions About the Role As our Client Services Manager , you’ll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You’ll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive...
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Client Services Manager
4 days ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Manager – SWAY Hair Extensions About the Role As our Client Services Manager, you’ll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You’ll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive...
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Client Services Administrator
2 weeks ago
Altrincham, United Kingdom Capstone Financial Full time**Position Summary** Due to continued growth, Capstone Financial is seeking a Client Administrator to join our busy administration team based in the Altrincham area. **Role Purpose** Supporting the adviser team and the wider operation, ensuring that new business cases are processed effectively; whilst maintaining a timely turnaround and high level of...
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Client Services Executive
4 days ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Executive – SWAY Hair ExtensionsAbout the RoleWe're looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.What You'll DoRepresent...
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Client Services Executive
6 days ago
Altrincham, Trafford, United Kingdom SWAY Hair Extensions Full time £20,000 - £40,000 per yearClient Services Executive – SWAY Hair ExtensionsAbout the RoleWe're looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.What You'll DoRepresent...
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Client Services Executive
10 hours ago
Altrincham, United Kingdom SWAY Hair Extensions Full timeClient Services Executive – SWAY Hair ExtensionsA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.About the RoleWe’re looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY...
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Client Services Manager
5 days ago
Altrincham, Greater Manchester, United Kingdom SWAY Hair Extensions Full timeClient Services Manager – SWAY Hair Extensions About the Role As our Client Services Manager , you’ll take the lead on driving customer satisfaction, team performance, and service innovation as SWAY continues to grow. You’ll be the key force behind developing our customer service function, empowering the team, and ensuring our clients receive...
