Client Services Executive

4 days ago

Altrincham, Trafford, United Kingdom SWAY Hair Extensions Full time £20,000 - £40,000 per year

Client Services Executive – SWAY Hair Extensions

About the Role

We're looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.

What You'll Do

  • Represent SWAY
    by handling customer enquiries across phone, email and online channels with professionalism, empathy, and confidence.
  • Resolve queries, concerns and complaints
    by finding smart, timely solutions that leave customers feeling valued and supported.
  • Process customer orders accurately
    , ensuring a smooth and efficient experience from enquiry to delivery.
  • Provide exceptional product and service guidance
    , using the right information to help customers make informed decisions.
  • Keep detailed records
    of interactions, orders and feedback to support continuous service improvement.
  • Work closely with internal teams
    , including Operations, Warehouse, Sales and Marketing, to ensure customer requests are actioned quickly and correctly.
  • Manage and prioritise your workflow
    , contributing to a seamless, positive customer journey during busy periods and high-volume days.
  • Champion the customer experience
    , identifying opportunities to enhance service and strengthen loyalty.

What We're Looking For

  • 12+ months' experience
    in customer service within a fast-paced Hair & Beauty environment.
  • Exceptional communication skills
    with a friendly, approachable and confident manner.
  • Highly organised and adaptable
    , with the ability to multitask and manage competing priorities.
  • A proactive problem-solver
    , able to think on your feet and take ownership of customer needs.
  • Good technical skills
    , including MS Office; Shopify experience is a bonus.
  • A supportive team player
    who can also work independently and take initiative.

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