Global Technical Training Process Lead

**Job Purpose**:
**Global Technical Training Process Lead**

**Location - Eakring NG22 - Hybrid (2 days in office)**

**Permanent**

**Our Global Technical Training Team is growing We’re looking for a Technical Training Process Lead**
**with strong attention to detail to join our Eakring team**

Reporting to the UK Technical Training Planning Manager, the Technical Training Process Lead will be responsible for delivering a customer focused planning process to deliver high quality learning experiences that meet clients technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions.

Use problem-solving skills to resolve a high number of non-routine queries. You’ll become a highly experienced user of the LMS and provide support and guidance to lesser experienced colleagues.

Lead on Global Technical Training Learning Support Portal, acting as a Process Subject Matter Expert and responsively answering customer queries generated through the ticketing system and by all other means.

**Key Accountabilities**:

- Responsible for leading data input and analytics in the LMS system to ensure compliance on training information and learner records for future proofing in support of MI output for Reporting at high level.
- Aid, in an efficient and effective manner in line with business objectives. Be proactive with the development of new systems and processes. Identify and implement process improvements/best practices.
- Liaise with the Global Technical Training Team and all other Stakeholders to deliver excellent customer service.
- Co-ordinate with all business areas, ensuring compliance, regulatory and safety training is scheduled on-time.
- Support our external MSP processes to ensure all external training is delivered to our business areas and by all other means of communication.
- Handle non-routine tasks and queries.
- Lead with LMS access requests and approvals.
- Triage and resolve Learning Portal requests, provide assistance and guidance on the LSP process.
- Lead on system support for the Learning Management System (LMS), ensure the accuracy of the LMS data and provide training compliance management information, when requested.
- Generate and analyse reports from LMS data as and when requested to meet customer expectations.
- LMS Item creation and administration
- LMS Assignment Profiles creation and administration
- Monitor and maintain the highest levels of data. Ensuring proactive validation of all system entry including guidance and instruction for non GTT users.
- Provide support to colleagues in times of peak workload, sickness, or holiday.
- Work within and promote the philosophy of safe team working and development across all National Grid activities to achieve business objectives and continuously improve performance.
- Lead the quality of training process with support for other coordinators, delivery teams and the Quality system.
- Ensure compliance with quality process, and always promote safety, health and security at work whilst ensuring the environmental impacts of activities are minimised wherever possible.

**About you**:

- Competent in the use of desktop packages such as Outlook, Excel, Word and Access with a high standard of keyboard and numeric skills
- Good analytical skills, with an ability to quickly analyse information and make decisions.
- Data management and presentation using PowerPoint.
- Knowledge of Learning Management Systems e.g., SuccessFactors, SAP
- Proven competence of handling non-routine queries
- Able to communicate effectively with internal and external stakeholders.
- Proven ability to work accurately whilst still meeting deadlines.
- Competent in providing guidance and instruction to others as required.
- Experience within a quality management and administration function is preferable.
- Wide business/technical knowledge gained through experience.**What you'll get**:
Up to £43,657 per annum - dependent on experience.

Plus:

- Annual Bonus (based on personal and company performance) and annual salary review.
- A generous contributory pension scheme - we will double match your contribution to a maximum company contribution of 12%
- 26 days’ annual leave plus the option to buy/sell up to 5 days per year.
- Life Insurance at 10 x your basic salary.
- National Grid Share Incentive Plan
- Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - relevant to your role.
- Generous family friendly policies and family care benefits
- Access to apps which support health, fitness, and wellbeing.
- Career development, ongoing training and support, career progression and plenty of opportunity to progress

**About us**:
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.