Housing Management Worker

Housing Management Worker

Middlesbrough, Cleveland

Permanent, Part Time (20 hpw)

Salary from £21,314 pa (pro rata), negotiable dependent on skills and experience

Plus, Brilliant Benefits

**Empowering customers to live rewarding and happy lives. That’s when it hits home.**

We have a fabulous job opportunity for you to join our awesome team as a Housing Management Worker We support our brilliant customers who live independently in our Sheltered accommodation.

Hastings House is a block comprising of 31 self-contained apartments with communal areas such as a lounge, kitchen and laundry room. The accommodation is located in Park End in Middlesbrough and has access to local shops.

We help our customers by focussing on tenancy support and helping to reduce social isolation. You’ll support them to manage their tenancy and rent accounts. You’ll also support our customers with their housing benefit claims and making sure that these are received on their rent account.

As our Housing Management Worker, you’ll turn around vacant apartments so that new customers who would like to live in Sheltered Accommodation can move in quickly. You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant

**About you**

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You’ll have experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.

As our Housing Management Worker, you’ll support with the letting and re-letting properties, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.

To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe)

To make sure our customers are well supported, it would be an advantage if you’ve had a job in a housing setting previously to support customers with their tenancy.

If you have worked with this customer group and in this environment before that would be even better. However, we will consider people with transferable skills, our main priority is recruiting the right person for the role Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group

As this is a dispersed team, you need to be able to drive to support other services as necessary, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use
- When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._

**Working hours**

You’ll work between the hours of 8.30am and 4.30pm on Monday and Tuesday and 8.30am to 1.30pm on a Wednesday. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. Our focus is on getting the job done, not your working hours

**About our team**

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.

Our manager is Vicky who has worked for Home Group for 16 years and is passionate about supporting our customers. Our Client Services Manager Diane, works closely alongside Vicky and when not supporting our customers and the team, runs a Ukulele group and loves to perform live

There are 10 of us in the team and we don’t just love to support our customers, we’re there for each other too

**Be yourself at Home**

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work

**More about this job**

If you’re not reading this advert on our job pages, press the APPLY NOW button to access lots of useful stuff You can download the Housing Management Worker Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards

**Work