Client Services Administrator

HEAD OFFICE

Client Services Administrator - London West End Medical Centre

**Client Services Administrator**

**Nuffield Health**London West End Medical Centre**| Admin | Permanent | Full time**

**Up to**£28,000 per annum**depending on experience**

**40 hours per week**

As a Client Services Administrator in our Medical Centre, located in one of our prestigious premises in the West End of London, the role holder will be required to provide a professional reception and back office service for the medical centre: managing client and internal queries in an efficient and timely manner.

Taking all the steps necessary to ensure an exceptional client journey from start to finish, the role holder will be expected to perform additional and ad hoc duties that may reasonably be asked of them.

The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

**Responsibilities**:

- Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
- Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
- Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.
- Undertake filing, scanning and copying of documents as required.
- Provide secretarial and typing support as required.
- Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
- Ensure that client’s confidentiality is maintained at all times.
- Provide admin support to the onsite clinical team
- Coordinate courier services in and out of the facility
- Update & maintain rotas for clinical and non-clinical staff
- Proactively engage with other Nuffield centres promoting integration and cross-training
- Take on additional administrative and ad hoc duties as the business require

**Experience**:

- Experience in administrative/office environment.
- Confident communicator with ability to engage effectively with general public and other health care professionals.
- Competent and confident IT user - intermediate/advanced skills in Word and Excel.
- High quality of client service and interaction

**Competencies**:

- Ability to prioritise and deal with varied workload effectively.
- Ability to multi-task and work under pressure
- Clean and presentable physical appearance
- Reliable and trustworthy
- Confident to take ownership of activities

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

**Join Nuffield Health and create the future you want, today**.

**It starts with you.**
- Location

London - London
- Contract type

Permanent
- Reference

JR0083822

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.