Client Services Administrative
7 days ago
HEAD OFFICE
Client Services Administrative
It is now easier than ever to find out about job opportunities across Nuffield Health.
Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health.
Canary Wharf | Corporate Fitness and Wellbeing | Permanent | Full time
£22,568 per annum
40 hours per week
This role will require you to work different shift patterns between 5:30am - 21:30 pm
Taxi will be provided at a 5:30am start.
We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator you will support with queries relating to membership, physio, massage, health assessments and personal training and create a professional first impression.
As Client Services administrator responsibilities include;
Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
Working as part of a team to ensure customer service levels exceed expectations
Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
Management of diaries and client appointments for all departments in the health club.
Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
Ensuring the daily cashing up and balancing of tills is completed correctly.
Ensuring the reception area is neat and tidy at all times
As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
To complete monthly KPIs
To succeed as a Client Services administrator you will
Have Experience in a customer service focused environment
Have outstanding communication and customer service skills
Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
Be a team player with exceptional planning and organization skills with the ability to multi task.
Have excellent attention to detail.
Have the ability to work in a pressurised environment.
Be Flexible with a ‘can do’ attitude.
Have excellent customer service skills.
Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
It starts with you.
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