Administrator

DynamicHealth - Musculoskeletal Physiotherapy and Specialist Services are looking for an enthusiastic, self-motivated and dedicated individual to join our service.
We have a part-time 1 year fixed term vacancy working 30 hours per week, Tuesday to Friday for an Administrator within our administrative team.
The postholder will be required to support localities with unit wide working based at Hinchingbrooke Hospital, Huntingdon.
Dynamic Health provides specialised community service across Cambridgeshire and Peterborough, for people aged 16 years and over living with or experiencing problems from muscles, nerves and joints.
The postholder will need to be able to work effectively to support the team to achieve deadlines. The postholder will require a good knowledge of administration and possess strong organisational skills.
The postholder will be required to be proactive about collaborating with their colleagues across the localities and the Trust to problem solve and overcome issues as they arise. The postholder will be required to work using their own initiative and work on active improvement of patient pathways and wait times withn the unit.
This post requires an Administrator to answer enquiries in a courteous and professional manner both by telephone and face to face, ensuring all messages and information is communicated appropriately. This will require the post holder to make an independent judgement as to whether the message needs to be dealt with by a qualified practitioner. Judgement will also be required to ascertain whether the message warrants urgent action.
The postholder is required to be the first point of contact for patients both by phone and face to face on reception, to support patients by providing a warm and professional greeting to all and directing visitors and patients to the appropriate person or area. This will also include making sure the reception area is clean and tidy to adhere to the health and safety policy as well as infection control.
The Administrator will work under the supervision and support of the Admin Lead to provide administration support to the localities within DynamicHealth.
Provide office administrative support to the MSK Physiotherapy Service and MSK Specialist Service.
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who for the seventh year running, rated us incredibly highly in the national staff survey.
Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.
Answer telephone calls from members of the public, communicate information about the service, register the patients on systmone and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.
Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.
Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMS’s to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas.
- retrieval and attachment of clinical referral information.
- Registering the patients and referral opening on SystmOne
- Adding the patients to appropriate waiting list for triage and questionnaire sending.

**Maintain the waiting lists by**:

- Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health).
- Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health).
- Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy.
- To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP.

Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given.
The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.
Ensure photocopying / scanning is carried out appropriately and dealt with accordingly.
Support with booking interpreter services for patients requiring a translator.
Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception du