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Administrator
2 weeks ago
Working within the Respiratory admin team, you will provide an administration service which supports the clinical community respiratory team and our service users.
You will be responsible for providing efficient, effective, and timely administrative support for the Respiratory Service. Such support will include liaison with external referrers, Trust staff and teams and Admin Hub colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.
The Admin Hub is the first point of contact for referrers and patients excellent communication and customer service skills are required.
- The Administrator provides an administration service which is open 08.00-22.00, 7 days per week. The post holder may be required to work a shift pattern in line with the Older People’s and Adult Community (OPAC) opening hours.
- The post holder will be responsible for providing efficient, effective and timely administrative support for the Neighbourhood Teams & Specialist Services. Such support will include liaison with external referrers, Trust staff and team and Admin Hub colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions. The Admin Hub is the first point of contact for referrers and excellent communication and customer service skills are required.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Answer all telephone calls within the defined timeframe.
3. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
4. Record information in the chosen software timely and accurately.
5. Manage all calls in a controlled and professional manner.
6. Deal with difficult callers in a calm and professional manner.
7. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
8. Attend team meetings, take, transcribe and distribute minutes as and when required.
9. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
10. Maintain filing electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
11. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
12. Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. This may mean commuting to another location.
13. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
14. To provide operational support for clinical letters / correspondence using necessary computerised systems.
15. To book hospital transport / interpreters for service users.
