Junior Customer Service Representative
5 days ago
**Role Overview**:
As a Junior Customer Service Representative, you will play a vital role in maintaining strong customer relationships and ensuring a positive experience for both new and existing customers. You'll act as the first point of contact, assisting with enquiries, resolving basic issues, and supporting promotional campaigns with professionalism and enthusiasm.
**Key Responsibilities**:
- Resolve issues quickly and efficiently, maintaining a high level of customer satisfaction
- Support marketing campaigns by explaining services, promotions, and products
- Log interactions and maintain accurate customer records
- Provide feedback to the marketing team based on customer insights
- Collaborate with internal teams to improve campaign outcomes and service delivery
- Maintain a positive and professional image of the client brand at all times
**What We're Looking For**:
- Excellent communication and interpersonal skills
- Friendly, approachable, and solution-oriented personality
- Strong organisational and time-management abilities
- Willingness to learn and grow within a marketing environment
- Previous customer service or sales experience is a bonus, but not essential
- A genuine interest in marketing, branding, and client engagement
**What We Offer**:
- Full training and development programme
- Clear progression path in marketing, sales, or client services
- Exciting, fast-paced working environment with supportive leadership
- Team incentives, social events, and regular recognition
- The chance to represent national brands and build valuable experience
**How to Apply**:
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Liverpool L2 3PF (required)
Work Location: In person
Application deadline: 15/06/2025
Expected start date: 16/06/2025
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