Junior Customer Service Assistant

7 days ago


Liverpool, United Kingdom EVERGREEN LIMITED Full time

**Role Overview**:
As a Junior Customer Service Assistant, you will be the first point of contact for our customers, delivering outstanding service, supporting our marketing campaigns, and representing our clients' brands in a positive and professional manner.

**Key Responsibilities**:

- Engage with customers face-to-face, over the phone, or through digital channels as part of direct marketing initiatives.
- Provide clear and accurate information about products, services, and promotions.
- Assist in resolving customer enquiries efficiently and professionally.
- Support the wider marketing and sales teams by identifying customer needs and opportunities.
- Maintain accurate customer records and update databases as required.
- Meet and exceed customer service and engagement targets.
- Attend training sessions and team meetings to continually develop skills and product knowledge.

**What We’re Looking For**:

- Strong communication and interpersonal skills.
- A positive attitude and enthusiasm for helping people.
- Ability to work independently and as part of a team.
- Willingness to learn and take on new challenges.
- Previous experience in customer service, retail, or marketing is a plus but not essential.
- Professional appearance and a strong work ethic.

**What We Offer**:

- Comprehensive training and mentorship.
- Opportunities for career progression within a growing company.
- Supportive and friendly team environment.
- Regular team events and development workshops.

**How to Apply**:
Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L3 1BP (required)

Work Location: In person

Application deadline: 18/05/2025
Expected start date: 19/05/2025



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