Junior Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

**About the Role**:
We are currently seeking a proactive and friendly **Junior Customer Service Advisor** to join our dynamic team within the direct marketing sector. This entry-level position is perfect for someone who enjoys helping people, solving problems, and thrives in a fast-paced environment.

As a Junior Customer Service Advisor, you will be the first point of contact for our customers, representing our brand with professionalism and positivity. You will play a key role in supporting our marketing efforts by ensuring an excellent customer experience at all times.

**Key Responsibilities**:

- Provide clear, accurate, and helpful information about products and services
- Assist customers with orders, returns, and general support
- Log and manage customer interactions in our internal systems
- Collaborate with the marketing and sales teams to resolve issues promptly
- Identify customer needs and escalate complex queries when necessary
- Maintain a high level of customer satisfaction by delivering exceptional service

**What We’re Looking For**:

- Excellent communication and interpersonal skills
- A positive, can-do attitude with a willingness to learn
- Ability to multitask and stay organised in a busy environment
- Strong problem-solving abilities and attention to detail

**What We Offer**:

- Full training and ongoing development
- Supportive and inclusive team culture
- Opportunities for progression within the company
- Regular team-building events and incentives

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L1 4DQ (required)

Work Location: In person

Application deadline: 04/05/2025
Expected start date: 05/05/2025



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