Junior Customer Service Advisor
2 weeks ago
**About the Role**:
We are currently seeking a proactive and friendly **Junior Customer Service Advisor** to join our dynamic team within the direct marketing sector. This entry-level position is perfect for someone who enjoys helping people, solving problems, and thrives in a fast-paced environment.
As a Junior Customer Service Advisor, you will be the first point of contact for our customers, representing our brand with professionalism and positivity. You will play a key role in supporting our marketing efforts by ensuring an excellent customer experience at all times.
**Key Responsibilities**:
- Provide clear, accurate, and helpful information about products and services
- Assist customers with orders, returns, and general support
- Log and manage customer interactions in our internal systems
- Collaborate with the marketing and sales teams to resolve issues promptly
- Identify customer needs and escalate complex queries when necessary
- Maintain a high level of customer satisfaction by delivering exceptional service
**What We’re Looking For**:
- Excellent communication and interpersonal skills
- A positive, can-do attitude with a willingness to learn
- Ability to multitask and stay organised in a busy environment
- Strong problem-solving abilities and attention to detail
**What We Offer**:
- Full training and ongoing development
- Supportive and inclusive team culture
- Opportunities for progression within the company
- Regular team-building events and incentives
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Liverpool L1 4DQ (required)
Work Location: In person
Application deadline: 04/05/2025
Expected start date: 05/05/2025
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