Junior Customer Service Agent
4 days ago
**Role Overview**:
As a **Junior Customer Service Agent**, you’ll play a vital role in providing excellent support and assistance to customers while representing client brands in a professional and engaging manner. This entry-level position is ideal for someone who is personable, eager to learn, and looking to start a career in customer service and marketing.
**Key Responsibilities**:
- Resolve customer issues in a timely and professional manner
- Support marketing campaigns by offering tailored solutions and product recommendations
- Maintain up-to-date knowledge of client campaigns and offerings
- Record customer interactions and feedback accurately using internal systems
- Collaborate with the sales and marketing teams to improve the overall customer journey
- Uphold brand standards and ensure a positive customer experience at every touchpoint
**Requirements**:
- Strong verbal and written communication skills
- A customer-first attitude and strong problem-solving abilities
- Ability to stay calm and professional under pressure
- Eagerness to learn and grow within a fast-paced marketing environment
- No previous experience required - full training provided
**What We Offer**:
- Full training and development support
- Opportunities for career progression in customer service, sales, or marketing
- A supportive, energetic, and inclusive team environment
- Regular team socials, networking events, and workshops
- **Join us in delivering outstanding service that enhances our customers' experiences**_
Pay: From £30,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
**Location**:
- Liverpool L1 4DQ (required)
Work Location: In person
Application deadline: 03/08/2025
Expected start date: 04/08/2025
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