Care Coordinator

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

When you join our team in Braintree, you are joining a care company like no other. Over the last two years we have built our service on our passion to change the face of ageing. We aim for outstanding in everything we do and our flexible approach means we truly can put our clients’ needs foremost.

In our office there is a real sense of family and we go out of our way to listen to all our team. As we are grow together we will welcome another ‘problem solver’ to join us in this pivotal role with a primary objective of ensuring our clients always receive the appropriate support and a high-quality service.

**Job Description**:

- Support the Registered Manager to forward plan the care schedules to ensure continuity of care.
- Be responsive to changes in the schedule and liaise with the relevant team members.
- Prepared to work variable hours when required.
- Ensure effective communication with external sources such as next of kin, GPs, nurses, occupational therapists and any other professional if their involvement impacts on our client.
- Ensure that all Care Professional holiday, sickness, unplanned absence and all emergency calls are documented.
- Conduct client and Care Professional introductions.
- Cover care calls and gaps in the care schedules where they arise and cannot be covered.
- Support and mentor Care Professional
- Maintain regular contact with clients and Care Professional in order to develop excellent relationships.
- Any other duties as directed by your line manager.
- Participate in the operations team on-call duties as required on a 5-week rota.
- Ensure all care plans and other documentation, including personnel files are compliant with regulators and internal audit standards.
- Carry out quality assurance reviews with our clients to ensure we are delivering outstanding service and record.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Understand the arrangement for ensuring all clients are safeguarded against the risk of abuse and respond appropriately to any allegations of abuse.

**Qualifications**:

- To work collaboratively in a team to be mutually supportive.
- Level 3 NVQ in Health and Social Care or equivalent is preferable.
- Experience of coordinating rotas or schedules is desired, but not essential.
- Experience in the care sector delivering a wide range of personal care services.
- Preferred experience with a CRM system, we use People Planner
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.

Additional Information
- ** Career progression opportunities within our successful business.**:

- ** Bespoke training programmes** including City and Guilds certificated training in Alzheimer’s, Dementia ,Parkinsons diseaae and other specialist training
- ** Employee social events**:

- ** Supportive work environment** that centres on your wellbeing
- ** Wellness program**, including free counselling and legal advice and discounted health and dental cash plans for yourself and your family.
- ** Exclusive discounts** at high street stores, supermarkets, utility providers and much more