Service Coordinator

7 days ago

Braintree, Essex, United Kingdom Total Tool Supply, Inc. Full time $23 - $25

Service Coordinator - Join our Crane & Hoist Division
 
Total Tool is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. With over 45 years of experience, we proudly serve our customers with unmatched expertise and service. We're proud to offer a supportive, team-focused environment where your voice is heard, your contributions matter, and your growth is encouraged.
 

WHAT YOU WILL DO: 
As a Service Coordinator for our Crane and Hoist division, you will build strong customer relationships, support the Sales team, and coordinate inspections and service work. Responsibilities include:
  • Learn our crane, hoist, and rigging products and services. 
  • Build Maintain positive relationships with customers and coworkers.
  • Contact repeat customers to schedule inspections.
  • Assist with creating and following up on quotes, sales orders, repair orders, purchase orders, and returns.
  • Support Outside Sales with customer information, scheduling, and follow-up.
  • Call potential customers to offer inspection services.
  • Assist in preparing inspection quotes for new customers.
  • Maintain accurate customer and job records.
  • Ensure timely customer invoicing.
  • Other duties as assigned.
 
PAY RANGE:
$23-$25 per hour, based on experience. PLUS, commission. 
 
SCHEDULE:
Monday-Friday, 7am-4pm.
 
 WHAT YOU WILL NEED TO SUCCEED:
  • 1+ year of previous customer service experience required
  • Hardworking, Humble, and Hungry
  • Highly motivated
  • Detail-oriented
  • An exceptional work ethic
  • Ability to work in a team environment
  • Strong computer skills and ability to learn new software
  • Ability to communicate verbally and in writing in a professional manner
 
BENEFITS:
We care about our people. That's why we offer a competitive benefits package designed to support your health, well-being, and future.
  • Paid Time Off (PTO)
  • Eight (8) holidays off – PAID
  • Medical, dental, and vision benefits
  • HSA and 401(k) benefits with employer matches
  • Company-paid basic life insurance, short-term and long-term disability
  • Voluntary life insurance
  • Dependent Care Flex Spending Accounts
  • Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
 
PHYSICAL REQUIREMENTS:
  • This is a primarily sedentary role, requiring sitting for extended periods of time while working at a computer terminal. 
  • Employee must be able to communicate effectively in a typical office environment with a standard level of office noise.  
  • Occasional standing, bending, walking and lifting is also required. 
  • The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Ready to grow your career while making a difference? Apply today and join a team that supports your success

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