Intake/Care Manager

2 days ago


Braintree, United Kingdom HomeWell Care Services, Inc. Full time

Benefits Bonus based on performance Competitive salary Paid time off Compensation Pay: $20–$25 per hour (DOE) + quarterly performance bonus (conversions, retention, QA) Mileage reimbursement for approved travel Paid training (CareAcademy/HomeWell Learning) PTO/holidays for full-time employees (details in interview) Short Description (for job boards) Join HomeWell Care Services MA291 as an Intake/Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20–$25/hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care/senior services or scheduling/case management preferred. Full Description We’re growing and seeking a detail-oriented, people-first Intake/Care Manager to guide families from first call to a successful start of care—then stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence. What You’ll Do Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact → start of care. Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract). Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity. Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals). Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change. Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare). Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed. Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed). What Success Looks Like (KPIs) Conversion rate from inquiry → assessment → start of care Time-to-start (speed from first contact to first shift) First-30-day client satisfaction/retention Schedule stability/continuity; minimal missed visits Clean, timely documentation Qualifications 1–2+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred). Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation. Organized and deadline-driven; comfortable juggling multiple cases and calendars. Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar). Valid driver’s license and insured vehicle for local visits; ability to pass background screening. Bilingual (Spanish or Haitian Creole) is a strong plus. Schedule & Work Style Monday–Friday daytime with occasional after-hours check-ins for new starts/escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns. #J-18808-Ljbffr


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