Senior Residence

An amazing opportunity to work with our client a Student Accommodation provider are currently looking to recruit a **Senior Residence Assistant**based in South East London - Peckham.

**Purpose of the Senior Residence Assistant**:

- To work as part of a team to assist the delivery of a 24/7 service to all residents & guests, by conducting key tasks assigned by the Residence Management Team
- To deliver a range of customer-focused support and premises services, in accordance with agreed service standards and user requirements.
- To support, assist and respect other team members, to help deliver exceptional resident living.
- To take pride in the look and feel of the property ensuring that it is up to standard.

**Duties and responsibilities of the Residence Assistant**:

- To ensure tasks distributed to Residence Assistants are completed to a high standard and assist the Residence Manager in ensuring all H&S and compliance is followed in all work carried out
- To lead in a number of maintenance tasks or responsibilities complying with Health and Safety regulations primarily in Electric's, Plumbing, Carpentry, Painting and Decorating by carrying out first line diagnostic maintenance checks, conducting low levelrepairs & handyman jobs and assisting Residence Manager and/or Specialist Contractors when required
- To liaise, provide access and monitor the work of all contractors, and tradespersons, highlighting any areas of concern to the Residence Manager.
- Keeping clean and tidy all external areas & communal areas (and other areas as directed) including removal of rubbish, sweeping courtyards, picking up of litter and mowing grass. Keeping clean and tidy all associated storage cupboards / areas, workshopsand plant room(s)
- To lead in the patrols of the building(s) to ensure that security, health and safety and fire regulations are complied with and that related systems are monitored and inspected in line with service standards and to identify building defects and report anyissues to the Residence Manager and ensure relevant issues are logged through the department's fault reporting system.
- Updating relevant files and records pertaining to health and safety, fire safety, maintenance and providing necessary information to the Residence Manager on a regular basis.
- Responsible for tasks logged by residents or colleagues through the reactive fault reporting system in the halls of residence and providing updates to the Residence Manager on a regular basis.
- To carry out tasks in line with any planned programmes of maintenance liaising with the Residence Manager, the University's Estates Department and external contractors where appropriate.
- To ensure the properties owned and managed by the University are sustained at an acceptable standard and maintained to this level using internal resources in the first instance, reporting any requirement for external contractors to Residence Manager
- At the request of the Residence Manager arrange and supervise external contractors and using the departments fault reporting system monitor their work through to completion
- In the absence of and request of the Residence Manager, supervise the Residence Assistant(s) and organise their daily workload so that service standards are maintained.
- To assist the Residence Manager with key tasks during the summer turnaround period, ensuring that the building is ready for the new residents at key times of year.To carry out low level replenishment works of interior & exterior fixtures, furniture &fittings and any other areas as necessary and directed by the Residence Manager
- To process all incoming and outgoing deliveries including the recording and safe porterage within and between designated properties. Ensuring that deliveries are accepted in accordance with published procedures and stakeholder requirements and assistingwith the distribution of mail for all residents.
- To work the hours supporting service delivery in line with the needs of the service (between the hours of 8:00 - 20:00 on a rotational basis 5 days out of 7 a week)
- To provide cover for other members of staff's annual and/or sick leave when required. This will sometimes be at other University sites.
- To adopt a flexible approach and undertake any other duties of a similar nature, which may be allocated by the line manager, including such duties consistent with your position as may from time to time be assigned to you anywhere in the University.
- To work in accordance with the University's Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work
- To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University's Planning, Review and Appraisal scheme and staff development opportunities
- To make full use of all information and communication technologies to meet the requirements of the role and to promote organisational effectiveness
- To conduct all financial matters associated with the role in accordance with the University's policies and procedures, as laid down in the Financial Regulations

**Person specification:**
- Specialist knowledge/Qualifications:_
- Relevant qualifications and equivalent experience
- Familiarity with CCTV software management systems including reviewing footage and printing still images.
- Familiarity with keycard security access systems including re-programming fobs/cards and interrogating access reports
- Has knowledge and can demonstrate a comprehensive understanding of current and relevant Health & Safety regulations
- SIA qualification
- Relevant Experience :_
- Demonstrable experience of security, portering and mail handling operations
- Demonstrable experience of customer facing facilities man