Senior Resident Liaison Officer
2 days ago
**Senior Resident Liaison Officer - Social Housing Planned Maintenance**
**South East London & Kent**
**Permanent opportunity**
**£35k - £40k plus company car / allowance and fuel card**
Howells are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team in South East London, delivering Social Housing Planned Works including internal and external refurbishments.
As the Senior Resident Liaison Officer, you will manage a team of 6 RLO's, and collectively as a team it will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
**Key Responsibilities include**:
- Overseeing team of 6 RLOs - experience of people management is essential
- Working on planned maintenance projects - experience essential
- Full clean driving licence with own vehicle
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
IND1
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00-£40,000.00 per year
**Benefits**:
- Company car
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Senior RLO: 2 years (required)
Work Location: On the road
Reference ID: IND1
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