Resident Liaison Officer
3 days ago
**Resident Liaison Officer**
**Perm**
**West London**
**Maintenance Contractor**
**£25,000 - £30,000**
**The Role**:
Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. Working closely with residents and contractors to ensure the best communication is provided to residents to minimise theimpacts of the works upon them.
You will be the key liaison between residents, contractors and the client whilst major works are taking place in homes. You will be responsible for processing and providing information to all parties involved in order to progress work until completion andobtain resident satisfaction surveys.
**Responsibilities**:
- Providing newsletters and specific updates
- Arranging contractor appointments
- Carrying out site and resident visits
- Attending resident meetings and being a focal point for resident contact and correspondence
- Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives
- Deal with queries as and when they come in
**Experience**:
- Ability to understand design information and communicate this to residents
- Excellent verbal and written communication skills
- Previous experience of working in an RLO role
- Experience of development of housing schemes within Social Housing
- Wide ranging experience of decanting in regeneration scenarios
**Resident Liaison Officer**
**Perm**
**West London**
**Maintenance Contractor**
**£25,000 - £30,000
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