Resident Liaison Officer
3 days ago
OverviewGVR Solutions are working with a respected specialist drylining contractor based in Hackney who deliver high-quality internal finishes, fire-stopping and remediation works across London and the South East. With a growing pipeline of fire-safety projects, they are looking for an experienced Resident Liaison Officer. The Resident Liaison Officer ensures clear communication, supports resident wellbeing and helps minimise disruption by managing expectations and resolving concerns.Responsibilities of the Resident Liaison OfficerServe as the main liaison between residents and the site team throughout the project lifecycle.Issue timely notifications, updates, and appointment schedules to residents.Organise and attend resident briefings, pre-start visits, and satisfaction surveys.Address resident concerns and complaints with empathy, professionalism, and discretion.Maintain accurate, GDPR-compliant records of resident interactions and feedback.Promote inclusive communication and cultural sensitivity across diverse resident groups.Support health and safety compliance, including site access protocols for residents.Assist in compiling resident-related documentation for the Golden Thread.Ensure all communications align with Building Safety Act requirements.Participate in site meetings to relay resident feedback and support planning.Uphold the company’s values including safety, respect, and inclusivity.The Resident Liaison Officer must have / beExperience in resident liaison or customer service within housing, construction, or social care sectorsStrong client-facing communication; empathetic and professional approachCSCS Card (AQP); First Aid; Fire Safety; Mental Health AwarenessExperience maintaining GDPR compliant records and handling sensitive informationAbility to work collaboratively with site teams and contractorsBasic understanding of site safety protocols (RAMS, PPE) and resident access requirementsOrganised, reliable, and adaptable; able to manage multiple resident interactions under pressureIf you are interested in the Resident Liaison Officer role then please get in touch #J-18808-Ljbffr
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Resident Liaison Officer
2 weeks ago
Greater London, United Kingdom Service Care Solutions Full timeResident Liaison Officer – Temporary Contract (12 Weeks) £21.95 LTD per hour Covering Bromley, Lambeth, Lewisham & Croydon Full Time – Monday to Friday I’m currently working on behalf of a well‑regarded housing provider who are seeking a Resident Liaison Officer to support their neighbourhood teams across Bromley, Lambeth, Lewisham and Croydon. This...
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Resident Liaison Officer
4 days ago
Greater London, United Kingdom Wates Group Full timeJoin to apply for the Resident Liaison Officer role at Wates Group. WPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in West London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works. Key Responsibilities Act as the...
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Resident Liaison Officer
3 days ago
London, United Kingdom GNA Group Full timeResident Liaison OfficerLocation:Hastings Sector:Social Housing / Property Services Salary:£30,000 + Van or Car Allowance Contract:Permanent Are you a people-focused professional with a passion for delivering excellent customer service? Were looking for aResident Liaison Officerto join our team in Hastings, supporting planned and reactive works across our...
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Resident Liaison Officer
1 week ago
London, United Kingdom Morgan Hunt Full timeMorgan Hunt are currently looking for a Resident Liaison Officer to work for our client in the City of London **Salary**: 35,700 **Location**: City of London (OFFICE BASED) **Type of role**: Permanent **Responsibilities of Income Officer**: - Lead the resident liaison work and support the project team by building and maintaining relationships with the...
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Resident Liaison Officer
2 weeks ago
London, United Kingdom Morgan Hunt Full timeResident Liaison Officer Morgan Hunt are currently looking for a Resident Liaison Officer in South London. This is a permanent position with interviews looking to be held ASAP. The main purpose of the role is to deliver a reliable customer focused service, for the organisation's housing properties that require major works or planned programs of...
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Resident Liaison Officer
2 days ago
London, United Kingdom Build Recruitment Full timeJob Title: Resident Liaison OfficerResident Liaison Officer – Tottenham £28-32k company vehicle We are currently seeking a dedicated Resident Liaison Officer to work with a property services contractor in the social housing sector, operating on a responsive repairs project in the Tottenham / North East London area. Based on site in Tottenham / North...
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Resident Liaison Officer
2 weeks ago
London, United Kingdom Daniel Owen- UK Full timeContract Type: - Permanent- Location: - South London- Industry: - Property Services- Salary: - £28000 - £33000 per annum- REF: - EM11083_1691768359- Contact Name: - Elle Muller- Job Published: - 38 minutes ago**Resident Liaison Officer** **£28-33K per annum** **Full time, perm role** **South London** We currently have a fantastic opportunity for a...
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Resident Liaison Officer
1 week ago
North London, United Kingdom Blayze Group Full time**Resident Liaison Officer (RLO)**: **Role**:Resident Liaison Officer (RLO) **Line Manager**:Resident Liaison Manager (RLM) **Term**:18-month Fixed Term Contract **Salary**:£40,000 + Benefits (including travel expenses/mileage to site) **Summary**: The Resident Liaison Officer (RLO) will support the Resident Liaison Manager (RLM) in executing the...
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Resident Liaison Officer
2 weeks ago
London, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time**Resident Liaison Officer** **Perm** **South East London** **Maintenance Contractor** **£28,000-£32,000** **The Role**: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. Working closely with residents and contractors to ensure the best communication is provided to...
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Resident Liaison Officer
2 weeks ago
London, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time**Resident Liaison Officer** **Perm** **East London** **Maintenance Contractor** **£29k-£33k** **The Role**: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. Working closely with residents and contractors to ensure the best communication is provided to residents to...
