Clinical Governance and Quality Administrator

We are seeking an enthusiastic administrator to join our progressive and friendly team who provide key services within the Trust
The role requires you to have excellent organisational skills, the ability to work to a high level of accuracy, and be able to think proactively, whilst being passionate in your ability to provide exceptional administrative support
If you enjoy being busy and would like to work in a supportive environment within a well-established and valued team, then we would like to hear from you.
The post-holder will act as a facilitator, working closely with staff and managers to resolve incidents and investigations in a timely and effective way in order to achieve the best possible outcome for patients, their families and carers.
The post-holder will have a key role within the Patient Safety team in delivering a patient-centred service for all aspects of patient safety. The post holder will work as an integrated member of the Patient Safety team providing confidential, efficient and effective support to the trusts incident reporting and management process.
The Patient Safety Administrator will be a key member of the Clinical Governance and Quality team and support specific tasks as well as providing administrative cover and support as required and appropriate to the Lived Experience team.
This role requires excellent administrative, verbal and written communication skills together with attention to detail to complete specific tasks. The post holder will be required to communicate formally and informally with both internal and external stakeholders, verbally and in writing.
Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
Opportunity to join the NHS pension scheme.
Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
Free parking at most sites (excluding Norwich Community Hospital)
Supportive positive culture that is Well-Led with regular supervision
Comprehensive in house and external training programmes available
NHS discounts and many more
Main Duties & Responsibilities
1. To support the Patient Safety Specialist and key stakeholders to continually develop and implement a patient safety strategy and culture.
2. Responsible for assessing and judging whether where necessary the patient / relative concerns are put through the appropriate Trust processes, including Adult Safeguarding and Patient Safety Incident Investigations. Ensuring that these are escalated quickly and appropriately to the relevant team / manager.
3. Responsible for reviewing compliance of risk management in terms of services and departments having up to date risk registers through review of all organisational risks and highlighting to service leads where risks are not managed in a timely manner
4. To act as a liaison where needed between the clinical governance team, governance team and the supplier(s) of key Patient Safety and Experience system(s) ensuring system development and upgrades are managed in line with internal standards (set by Digital Services)
5. To act as an initial point of contact for service users, their families and carers requesting information or raising concerns with the trust.
6. Facilitate timely reporting, investigation and management of patient safety incidents and events, including the duty of candour process, through liaison with trust staff and other external agencies. Where appropriate supporting patients and carers through the progression of concerns through the NHS Complaints procedure.
7. Provide a confidential service for people who wish to discuss aspects of their care or treatment
8. To ensure all correspondence or patient contact is acknowledged within the national guidance and patients or their advocates are kept informed on developments in their case ensuring any barriers to communication are overcome particularly when individuals are upset or distressed.
9. Encourage a culture where concerns raised are welcomed and incidents and events are used for learning.
10. To provide accurate, appropriate and timely information about Trust services and non-clinical advice to patients, relatives and careers and if necessary, refer people on.
11. To support and facilitate patient safety workshops and meetings such as Safety Group and Learning Huddle, including (but not limited to) the creation of agenda, arranging guest speakers and supporting and encouraging patient participation (where appropriate).
12. The Patient Safety Administrator will be a key member of the Clinical Governance team and support specific Patient safety tasks as well as providing administrative cover and support as required and appropriate to the Lived Experience team.
13. When covering as above, to provide guidance and advice on PALS and complaints related queries from both internal staff members as well as members of the public in line with established processes. This will involve the analysis