Customer Service Assistant

3 days ago

Blackburn, United Kingdom Alufold Direct Ltd Full time

**Job description**

**Company description**

Alufold Direct is an independent company specialising in the design & manufacture of quality aluminium doors, windows, roofing and glazing for installers, builders, architects and specifiers.

**Job description**

An exciting opportunity has arisen to join our team within Our Blackburn office.
Alufold Direct, established in 2014 quickly stormed the Market and became a leading Manufacturer of Aluminium ‘transforming how the trade buys aluminium windows and doors’. Since the company was established, we have seen substantial Growth with our staff numbers and the opening of our second factory in April 2021.
Our first and foremost priority has always been to deliver outstanding and exceptional customer service to our customers, from initial enquiry through to delivery of goods. We are looking to recruit a highly motivated, enthusiastic, Customer Service Co-Ordinator. You will play a crucial role in supporting the business in all aspects of customer service and support.
Your Key Responsibilities will be to: -- Answer Incoming and make outbound calls.
- To establish the customer’s wants and needs.
- Take Initiative and provide insightful advice when handling customers Queries.
- To Deliver and communicate information needed between different areas of the business.
- Always Maintain contact with the customer until the query is resolved.
- Other ad-hoc administrative duties are required.
- Confident Inbound and outbound telephone experience is essential.
- Enjoys working as part of a team.
- Excellent Time management and organizational skills.
- IT proficient in MS office and Outlook
- Excellent Communication skills both written and verbal.
- A industry Competitive Salary
- 28 Days Holiday.
- A contribution-based pension scheme
At Alufold Direct we pride ourselves on giving our customers the best possible service and ‘Getting it RIGHT first time every time’ this is only Achievable if we have the right people with the right attitudes working with us.
If you are a career driven individual currently seeking a new, fast paced and exciting opportunity, working for a company that is continuing to experience substantial growth and success. Then you are person we are looking for, and we want to hear from you.

**Job Types**: Full-time, Permanent

Pay: £19k-£21k per annum (dependant on experience)

**Salary**: £19,000.00-£21,000.00 per year

Schedule:

- Monday to Friday
**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

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