Concierge

1 week ago

Birmingham, United Kingdom Centrick Full time

The Company

We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.

Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting Every day we work to achieve our vision: to make customer’s lives better, the Centrick way.

So, who are we looking for?

As the first point of contact for residents and guests, you will excel in providing exceptional customer service, be an engaging communicator with excellent spelling and grammar and have confident IT skills.

You’ll have a proactive attitude and be responsible for creating a welcoming and efficient environment. Ideally, you’ll have experience of working in a similar role.

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

- Sort all post and deliver to post boxes, managing “signed for” post in line with procedures
- Report all concerns, complaints and issues to the Centrick Estate Management team
- Patrol in quiet periods, making sure all areas are clean and tidy
- Ensure that all keys/access devices are accounted for and signed out where applicable
- Ensure CCTV is fully operational and provide recordings upon request by management or the police
- Maintain a list of residents and contact information with the assistance of the Property Manager
- Adhere to all site-specific rules, check lists and procedures for day and night shifts
- Provide a helpful and knowledgeable service to all clients, visitors and contractors
- Seek clarification or support when unsure of any site-specific procedures
- Comply with Health & Safety rules at all times
- Use MS packages alongside a range of internal systems

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- Competitive annual salary
- 25 days holiday rising with service (to 28 days), plus 8 bank holidays
- Birthday Leave
- Healthcare Cash Plan
- Enhanced Family Leave
- Perkbox employee benefits platform
- Employee Assistance Programme
- Enhanced Pension Scheme
- Workplace Nursery Benefit
- Long Service Awards
- 1 paid CSR Day per year

Other organisations may call this role Front Desk Manager, Front of House Manager, Resident Services Manager, Residence Concierge, Concierge Operator, Porter, Receptionist, Reception Manager, Host, Hostess, Day Concierge, Night Concierge, or Hospitality Manager.

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