Travel Product Executive

The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your natureif you’re itching for adventure - you’ve found your people.

We are united by our shared passion for our exceptional brands
- Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.

If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.

Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

**Salary**: £25,000 - £26,000

About the role:
This is an exciting opportunity to join the product team where you’ll work closely with the Product Manager. You’ll help with creating an exciting programme of walking holidays that fit our company ethos and maintain profitable growth. You’ll become an expert in your destination/s and work closely with departments throughout the business. This is a varied role where you’ll be able to think and develop creatively as well as analytically.
- Writing exciting and accurate content for the website and brochure
- Proof-reading content to ensure accuracy
- Maintaining the website by updating content and images when needed and ensuring hotels and resorts are advertised accurately
- Create support and training documents for internal users
- Ensuring hotel, activity and extras contracts are processed correctly and in a timely manner
- Working closely with our overseas teams, trading, loading, reservations, operations, guest relations and marketing departments to help with any questions and product recommendations
- Building and maintaining relationships with overseas suppliers including hotels, DMCs and tourist boards
- Assisting with over-bookings, hotel and resort changes or incorrect brochure/website information to resolve any customer issues
- Maintaining internal systems to ensure product is on sale and inventory is correctly loaded
- Assist with trading meetings and commercial analysis of hotels and resorts, requesting extra beds where necessary and ensuring product is competitively priced
- Assist with competitor analysis
- Travelling overseas when necessary to visit hotels and resort teams
- Occasionally represent the company at trade events
- Excellent written English, communication & copy-writing skills and a good understanding of website content and SEO
- Strong attention to detail and time management skills
- Confident team-player with the ability to build and maintain strong working relationships
- Good communication skills along with the ability to effectively co-operate with cross functional teams
- Ability to thrive in a fast-paced work environment with tight deadlines
- Passionate about travel and delivering high levels of customer experience
- Good skills in Microsoft Office programmes including Excel
- Knowledge of the destinations we operate in, passion for walking and understanding of a language is desirable

Sustainability and responsible tourism is at our core and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Inghams & Santa's Lapland are a part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santa’s Lapland; adventure travel with Explore Worldwide; and self-guided experts, Inntravel.