Client Services Executive

1 week ago

Farnborough, United Kingdom FXAir Europe Full time

Are you ready for new challenges and new opportunities? Join our team Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long‑term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded. DUTIES & RESPONSIBILITIES Provide world‑class service during every interaction with our clientele Professionally handle a high volume of incoming calls and emails Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre‑flight briefing catering, ground transportation, special requests, B2B and other additional services Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements Confirm day‑of operations for customer flights, tracking flight status, catering, CTOTs, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required Proactively communicate any changes, delays or other potential disservice concerns Respond quickly to any questions/inquiries pertaining to scheduled trips, status of trips etc. Provide daily quality control of all trip details Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate Be able to prioritise objectives and multi‑task effectively with focus on proactivity and attention to detail Have the readiness to fulfill airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event of complex / special event trips Perform other related duties and responsibilities as requested EDUCA TION & EXPERIENCE Associate’s degree (A. A.) or equivalent from a two‑year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience Extensive customer service experience in a high‑end service industry Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook) Knowledge of use and operation of standard office equipment REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the United Kingdom Have strong attention to detail The ability to work in a team atmosphere, and manage a flexible schedule The Client Services Executive will be required to demonstrate knowledge of FXAIR’s products and programs and have the ability to interpret contract information as it pertains to the specific customer Successful candidate must be able to respond calmly and handle many customers’ demands in a fast‑paced environment Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform a job at the expected level #J-18808-Ljbffr

  • Client Services Executive

    7 days ago

    Farnborough, Hampshire, United Kingdom FXAir Europe Full time £25,000 - £40,000 per year

    POSITION SUMMARYThe Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships....

  • Client Account Executive

    3 days ago

    Farnborough, United Kingdom Syniti Full time

    ABOUT US Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value...

  • Customer Service Executive

    5 days ago

    Farnborough, United Kingdom Huntress Full time

    **Job Title**:Customer Service Executive **Location**:Farnborough based offices **Salary**:Up to £28,000 **Remote working?**Yes - 2/3 days in office, 2/3 from home **Hours of work**:Monday - Thursday 9:00am - 5:30pm, Friday 9:00am - 5:00pm Do you enjoy providing a high standard of customer service? Are you successful in building excellent working...

  • Customer Service Executive

    2 weeks ago

    Farnborough, United Kingdom Personnel Selection Full time

    Being part of our busy customer service department. We can offer the opportunity to work for a long established, international and successful company. Working from our modern office in Farnborough as part of our wider customer service, operations and logisticsteams. The role of the Customer Service Executive is to be responsible for representing our online...

  • Owner Services Executive

    2 weeks ago

    Farnborough, United Kingdom PrivateFly Full time

    Overview: The **Owner Services Executive **serves as the frontline to our **affluent clientele and plays an integral part in their travel from the planning of the trip until the flight is complete**. The Owner Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and...

  • Client Partner

    2 weeks ago

    Farnborough, United Kingdom DXC Technology Full time

    **Essential Job Functions**: - Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively. - Support the development and execution of account strategies and contribute to profitable growth. - Maintain regular client communication, building strong relationships and delivering exceptional customer service. -...

  • Client Service Coordinator

    5 days ago

    Farnborough, United Kingdom Gama Aviation Full time

    **Vacancy Name** - Client Service Coordinator **Vacancy No** - VN727 **Employment Type** - Full-Time **Division** - Air **Work Location** **Job Details** **/** **Position**:Client Service Coordinator - **/** **Location**:Farnborough - *** **/** **Working Hours**:4 on, 4 off Shift Pattern, 12-hour Shifts- Competitive Salary + Excellent Benefits! -...

  • Client Services Representative

    2 weeks ago

    Farnborough, United Kingdom Premier Jobs UK Limited Full time

    This Client Services Representative job in Farnborough is ideal for individuals who enjoy speaking to clients and keen to learn about Financial Services You will be part of a team of 6 who deliver great customer experience through inbound and outbound calls. You will book appointments, respond to customer questions, resolve issues and follow up outstanding...

  • Client Partner Rel

    1 week ago

    Farnborough, United Kingdom DXC Technology Full time

    Job Description:Essential Job Functions: Manage client accounts ensuring that client needs are met and solutions are delivered effectively. Support the development and execution of account strategies and contribute to profitable growth. Maintain regular client communication building strong relationships and delivering exceptional customer service....

  • Head of Client Service

    2 weeks ago

    Farnborough, United Kingdom Aon Corporation Full time

    Posting Description: **Head of Client Service (12-month FTC)** Can you challenge existing ways of working across teams? Can you bring large teams together for a common objective? Do you thrive in a varied environment with changing priorities? The experienced leader we are looking for could be you! **Aon is in the business of better decisions** At Aon,...