Helpdesk Administrator

14 hours ago

Durham, United Kingdom DFP Services Ltd Full time

**DFP Services are hiring for a Helpdesk Administrator**

**The Role**
You’ll play a vital role in ensuring the smooth coordination of both reactive and planned maintenance works across our client portfolio. Using our in-house system (JobWatch), you’ll be responsible for logging, planning, and tracking jobs, keeping customer portals updated, and helping ensure our service delivery runs to the high standards our clients expect.

You will work closely with our engineers, office teams, and customers - including care homes, NHS foundations, councils, police constabularies, and universities - to make sure all work is well-organised, promptly actioned, and professionally communicated.

**The Responsibilities**
As our Helpdesk Administrator, you’ll be responsible for:

- Log reactive jobs and planned preventative maintenance (PPM) tasks on our internal system (JobWatch).
- Monitor the helpdesk inbox and ensure all queries are actioned or escalated as needed.
- Update client portals with job status, notes, and completion details.
- Take inbound calls from clients, contractors, and engineers.
- Coordinate with engineers to schedule and dispatch jobs.
- Raise purchase orders and sales opportunities where appropriate.
- Maintain accurate records and ensure all data is entered correctly.
- Report regularly to your line manager on job delivery performance.
- Perform general administrative duties to support smooth office operations.

**The Person**

This ideal person who’ll thrive in this role:

- Highly organised with excellent attention to detail.
- A confident communicator, both written and verbal.
- Comfortable working in a fast-paced environment.
- Customer-focused, professional, and approachable.
- Able to manage multiple tasks with efficiency and accuracy.

**The Training**
- Full training will be provided

**The Essential Criteria**
- Familiar with scheduling, coordination, or helpdesk systems (JobWatch experience a plus)
- Strong IT and administrative skills.

**The Hours**
- 8.00am -16.30pm 5days per week 40 hours.
- Monday to Friday

**The Benefits**
- Free parking
- On-site gym
- 22 Days Holiday
- Weekly pay
- Long service incentives
- Training opportunities

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 3 years (preferred)

Work Location: In person

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