Reception Helpdesk Assistant

**Reception Helpdesk Assistant** **(**Job Number**:24001711**)**

Student Support & Wellbeing Directorate

Grade 3: - £22,659 - £23,478 per annum

Open-Ended/Permanent - Full Time

**Contracted Hours per Week**: 35

**Closing Date**: 29-Sep-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The University**

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

**The Role and Department**

Further information about the role and the responsibilities is at the bottom of this job description.

**Please note: Interviews for this post are expected to take place on Wednesday 9th October 2024**

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days including time off between Christmas and New Year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- On site nursery is available plus access to holiday camps for children aged 5-16.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- The opportunity to take part in staff volunteering activities.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.
- Generous pension schemes.

Discover more about our total rewards and benefits package here.

**What you need to demonstrate when you apply**

To be considered for this role, here are the skills/experience we’re looking for:
**Qualifications/Experience**
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
- Experience of working in a team delivering customer focussed administrative services or having relevant qualifications for the role.
- General administrative experience in an office environment.
- Experience of managing time to meet deadlines.

**Skills/Abilities/Knowledge**
- Good spoken and written communication skills.
- Commitment to training and continuing professional development.
- Ability to solve problems as part of a team and resolve straightforward issues.
- Ability to provide advice and guidance to a range of colleagues and customers.

**How to Apply**

**Who to contact for more information**

**Typical Role Requirements**

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

**Service Delivery**
- Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.
- Log, record and pass on information for use by others.
- Follow established procedures when carrying out your role and refer to more senior colleagues when necessary.
- Collect, organise and record data and information accurately for use by others.
- Carry out some tasks that may require specialist skills.
- Look after yourself and others by following health and safety regulations, being aware of any hazards and risks and reporting any incidents.
- Follow established security protocols when dealing with other staff that are new to an area of work.
- Use your experience and problem-solving skills to resolve routine issues and provide information and updates to help your team find solutions.

**Teamwork/Liaison**
- Help and cooperate with the rest of your team.
- Help your colleag