Reception Helpdesk Assistant

**Reception Helpdesk Assistant** **(**Job Number**:24001600**)**

Accommodation & Commercial Services

Grade 3: - £22,659 - £23,478 per annum

Fixed Term - Full Time

**Contract Duration**: Initially six months, but with the potential to be extended for up to one year.

**Contracted Hours per Week**: 35

**Working Arrangements**: Onsite working only

**Closing Date**: 04-Sep-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**Job Title**: Reception Helpdesk Assistant

**Department**: Estates and Facilities Directorate

***Accommodation and Commercial Services

**Grade**: Grade 3

**Salary range**: £22,659-£23,478

**Working arrangements**: Fixed-term (six months with the potential to be extended for up to one year)

Full-time (35 hours per week)

There may be a requirement to work evenings and weekends, as business demands

Onsite working only

**Closing date: Wednesday 4th September 2024**

**The University**

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

**The Role and Department**

As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.

The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. More information on the services provided by the Estates and Facilities Directorate can be found on the website.

The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.

Further information about the role and the responsibilities is at the bottom of this job description.

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 days annual leave, plus 8 public holidays and 4 customary days, a total of 39 days per year, including time off between Christmas and New Year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- Onsite nursery and children’s clubs during the summer holidays.
- Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- The opportunity to take part in staff volunteering activities.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues, from qualifications to IT skills, courses and apprenticeships.
- Generous pension schemes.

**What you need to demonstrate when you apply**

To be considered for this role, here are the skills/experience we’re looking for:
**Essential Criteria**

**Qualifications/Experience**

1. Five GCCEs at least Grade C or Level 4 (or equivalent), including English Language and Mathematics, or equivalent experience.

2. Experience of working in a team delivering customer focussed administrative services to ensure the delivery of high-quality services.

3. General administrative experience in an office environment.

4. Experience of managing time and a varied workload to meet deadlines.

**Skills/Abilities/Knowledge**

5. Good spoken and written communication skills.

7. Committed to training/continuing professional d