Junior Call Centre Associate

14 hours ago


Manchester, United Kingdom SPARKLERS MANCHESTER LTD Full time

**Role Overview**

As a **Junior Call Centre Associate**, you will play a key role in our sales and marketing team by making outbound calls, engaging with potential customers, and promoting products or services. This role is perfect for individuals looking to start or grow their career in sales and customer service within a fast-paced and supportive environment.

**Key Responsibilities**
- Make outbound calls to potential customers, introducing products and services
- Handle inbound enquiries, providing accurate information and solutions
- Build rapport with customers to understand their needs and recommend suitable offers
- Meet and exceed sales targets and performance goals
- Maintain accurate records of customer interactions using CRM software
- Work collaboratively with the team to improve call strategies and sales techniques
- Deliver excellent customer service to ensure a positive experience

**What We’re Looking For**
- Strong verbal communication and active listening skills
- Confident, motivated, and goal-oriented personality
- Ability to handle objections and remain professional under pressure
- A positive attitude with a willingness to learn and grow
- Previous call centre, sales, or customer service experience is an advantage but not required (full training provided)

**What We Offer**
- Full training and ongoing coaching to support your career development
- Friendly and energetic work environment
- Opportunities for career progression within sales and marketing
- Exciting incentives, rewards, and social events

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- England, M4 3AH (required)

Work Location: In person

Application deadline: 22/03/2025
Expected start date: 24/03/2025



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