Content Designer

**Details**:
**Reference number**:

- 425781

**Salary**:

- £44,720 - £52,130
- New entrants to the Civil Service will start their role on the salary band minimum: £44,720 Min Salary for National Roles.
National £44,720 - £47,850
London £48,720 - £52,130
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Senior Executive Officer

**Contract type**:

- Permanent

**Business area**:

- HO - Digital Data and Technology

**Type of role**:

- Digital
Information Technology

**Working pattern**:

- Flexible working, Full-time, Part-time, Compressed hours

**Number of jobs available**:

- 6

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Croydon - CR0 2WF
Manchester - M5 3LZ
Sheffield - S3 8NU

**About the job**:
**Job summary**:
We are looking for **content designers** who are passionate about designing accessible services that meet the needs of users.

The Home Office keeps our UK citizens safe and our country secure. We play a fundamental role in the security and economic prosperity of the UK.

You will work in an agile, multi-disciplinary team in the Migration, Borders and Technology Portfolio (MBTP). Your content will make a lasting impact on our user-centred products and services.

Some of the projects you could work on include:

- Building and improving systems and tools for internal staff (such as caseworkers, Border Force officers, Immigration Enforcement officers).
- Continuously improving products and services for visas, passports and registration of marriages, births and deaths.

As a content designer, you’ll know how to:

- Make complex language and processes simple to understand
- Make the case for designing content based on user needs
- Work with user researchers to identify, scope and validate user needs based on research, insight and feedback
- Explain your decisions clearly

Your role will be to make sure appropriate content is shown to users in the right place and in the best format

You will work closely with user researchers, service designers and interaction designers to test ideas, challenge assumptions and propose design solutions.

You can learn more about design and research in the Home Office on our Digital and Data blog:

- designing content for people with limited English
- words matter: shaping our Home Office content style guide
- inclusive language by design
- and by looking at our design system

**Job description**:
Your main day to day responsibilities will be:

- Scoping, writing and editing content for internal and public-facing digital services
- Working as part of a multidisciplinary team to identify user needs and agree the right design approach
- Choosing the best format for delivering content to users
- Monitoring the performance of content and tools, identifying ways to improve the service
- Helping other team members understand what content design is, why it’s important and how to work with content designers
- Contributing to the UCD community by attending and organising events, leading discussions and workshops, and sharing ideas and best practice
- Encouraging constructive criticism of your work and constructively reviewing the work of others, for example during peer reviews

**Person specification**:
**UK residency and security requirements**:

- **You need to have lived in the UK for the past 5 years.**

**Essential Criteria**

You will be assessed against the following skills and experience during the selection process:

- ** Prototyping and concept creation**: advising on or creating product, service or policy concepts and prototypes using sketching, design software, physical mock-ups or code
- ** Content design**: writing and editing content in line with defined processes and standards, and making complex language simple to understand for a non-specialist audience
- ** Evidence-based design**: using analytics, feedback and research to understand user needs and to inform content decisions
- ** Accessibility and inclusion**: assessing the accessibility of online content and advising teams how to fix issues so it is inclusive and accessible to all
- ** Collaboration**: participating and facilitating group work, seeking feedback on your work and giving others constructive feedback
- ** Communicate, persuade and advocate**: clearly articulating to stakeholders the benefits of taking a user-centred approach, based on evidence

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework.

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Prototyping and concept creation
- Content Design
- Evidence-based design
- Accessibility and inclusion
- Collaboration
- Communicate, persuade and advocate

**Benefits**:

- Alongside your salary of £44,720, Home Office contributes £12,955 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what be