Service Administrator

**About the job**

Attend meetings from an administrative teams point to discuss business issues and report accordingly any anomalies.

Managing & supporting the administrative team to ensure all duties are up to date and in accordance with the business requirements.

Ensure all customer & supplier invoices are processed via the company ERP system in a timely manner, all field team times & expenses are processed on a daily / weekly basis and or as set out by the business requirements.

Site specific parts are ordered and delivery dates advised to the service coordination team.

Debtor days are chased and reported to the relevant accounts and management team, liaising with the coordination team & supervisors where applicable.

Liaise with the management team in producing financial reports as instructed and required by the business.

Ensure all processed orders are credit checked using the company ERP system & advise the business accordingly of any anomalies.

**Main Responsibilities**
- Processing supplier & customer invoices
- Liaise with the coordination & supervisor teams on financial business matters
- Ensure debtor days are in line with the companies expectations.
- Maintain and update business information on the ERP & CRM system where applicable.
- 5 years’ experience in a similar role within the HVAC industry
- Full knowledge of Salesforce CRM system & IFS ERP system
- Good understanding of a P&L account
- An effective communicator; strong planning and organisational skills; ability to work to tight deadlines; managing conflicting priorities; Strong written and verbal communication skills

**Required Experience**
- 5 years’ experience in a similar role
- Has previous experience in supervising a team
- Working knowledge of a CRM & ERP system
- High level of understanding on a P&L account
- An effective communicator; strong planning and organisational skills; ability to work to tight deadlines; managing conflicting priorities; Strong written and verbal communication skills

**About J&E Hall International**

J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.

As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.

**About the Business area**

Daikin Applied Service has regional teams of trained and specialist HVAC engineers who carry out maintenance, servicing, retrofit and refurbishment tasks on chillers, air conditioning equipment and air handling units throughout the UK.

We develop the very best people within the UK’s HVAC industry through challenging and rewarding positions at Daikin Applied Service.

**Pay & Benefits**

We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:

- 26 days annual leave
- Defined pension contribution plan
- Life Assurance
- Company Incentive scheme
- Company sick pay scheme
- Continued professional development, including study leave and financial support for role related qualifications
- Recruitment referral scheme
- Long service awards
- Eye care vouchers
- Salary Extras, including shopping, hotel and travel discounts

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Dartford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service administration: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person