Customer Service Administrator

Job Title:
Customer Sales and Support Executive

Location:
Dartford

Salary:
£22,000 - £29,000 per annum pro-rata, DOE

Job type: Permanent, Full-time

Office Based Role. Monday to Friday. Full time hours 8.45am - 4.45pm.

Stanbridge is a UK-based sluice room expert, specialising in sluice room equipment and design, helping hospitals, nursing homes and care homes to protect patients, residents and staff.

We manufacture our range of mechanical bedpan washers/disinfectors, basins, sluices and work surfaces in the UK, and provide a complete range of products to help you keep vulnerable people safe from the threat of infection, and maintain compliance in the sluice room.

With over 65 years' experience, we have pioneered the design of modern washer/disinfector machines. We understand the importance of choosing the right waste disposal facilities for your specific needs, and provide expert advice to help you plan, install and maintain fully compliant sluice rooms or dirty utility rooms.

Role Overview:

We are seeking a motivated and detail-oriented Sales Assistant to join our dynamic Office team. The ideal candidate will assist in day-to-day successful operation of our office, scheduling our field engineers, handling customer queries and bookings and supporting the Sales executive to increase leads. This role requires strong communication skills, a passion for organisation and administration, and the ability to adapt as required.

About the Role:

We're seeking an enthusiastic and customer-focused individual to join our team at Questor Park, Dartford. As a Customer Service/Sales Office Assistant, you'll play a vital role in providing exceptional service to our clients. Your responsibilities will include:

Customer Service:

• Handling incoming calls and emails promptly and professionally
• Providing accurate information and resolving customer queries
• Scheduling service and repair appointments
• Following up with customers to ensure satisfaction

Sales Support:

• Outgoing Sales Calls
• Lead Generation and follow up
• New Business outreach
• Processing quotations, orders, and invoices
• Assisting with sales administration tasks, such as data entry and report generation
• General Administration and day to day ad hoc tasks to support the overall office needs
• Building and maintaining strong relationships with clients
• Actively promoting our products and services via phone including making outgoing sales calls

Essential Requirements:

• Experience in a customer service or administrative role (Essential)
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multitask and prioritise tasks
• A positive and proactive attitude

Desirable:

• Knowledge of marketing and social media
• Experience with CRM systems
• Previous supervisory experience an advantage as the role has the potential to develop to team leader.

What we Offer:

• Competitive salary
• Opportunities for professional development
• A supportive and friendly work environment
• Workplace pension
• 28 Days Holiday
• Dress Down Fridays
• Early finish on a Friday (3.45pm)

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Business Development Executive, Sales Consultant, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor, PA, Personal Assistant, EA to Associate, PA to Associate, Customer Service Assistant, Customer Service, Switchboard Handler, Office Assistant, Business Administrator, Admin Assistant, Administrator, Executive Assistant, Business Assistant, Secretary, Call Handler, may also be considered for this role