Customer Service Administrator
3 days ago
Job ID: 4529 Work Model: Full-Time Contract Type:Permanent Job Category: Customer ServiceHours: M/F 0830-1730 Location: Dartford Why work for DACHSER Were a family-owned global logistics provider delivering over 83 million shipments a year including everything from fashion DIY chemicals to medical equipment. Internationally we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the worlds most intelligent logistics network capabilities that keep the global economy running today and tomorrow. Tasks Administration of Import Export and UK shipments using the Dachser IT systems.Maintain quality standards and excellent customer serviceTo produce identified Key Performance Indicators for the Outbound customer service activityTo liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relationsTo produce and administer quality and production control reportsFacilitating final checks of customs shipments on internal customs systemsTo communicate and co-ordinate with internal departments to ensure that the agreed service levels are metTo proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channelsTo record accurately all actions taken so that they can be reviewed and analysedProviding supporting documentation to clients on requestQualifications Proven track record in delivering excellent customer service with strong communication skills a proactive attitude and the ability to resolve queries efficiently while maintaining positive relationships with customers and colleagues.Basic knowledge of customs processes and regulations (desirable) including an understanding of import/export procedures and relevant documentation requirements. Eager to build on this foundation to ensure compliance and support efficient logistics operations.Highly organised with strong time management skills capable of handling multiple tasks prioritising effectively and maintaining accuracy and attention to detail in a busy working environment.IT literate with confident use of Microsoft Office applications (including Excel Word and Outlook) and the ability to quickly learn and adapt to new software systems and digital tools.Benefits:Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance health and wellbeingEmployee discounts with access from day one to a multitude of discounts for holidays high street fashion supermarkets gym memberships insurance and so much morePension an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax reliefHealth we offer free eye-tests and money off vouchersLife Assurance - Death In Service benefitGeorgia LangleyDartford Dartford Logistics Centre DACHSER Ltd.At DACHSER all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual and thus the diversity of our teams as the driving force behind our daily work and innovations because: Logistics is People Business. We look forward to meeting you.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1
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Customer Service Administrator
2 weeks ago
Dartford, United Kingdom Michael Page (UK) Full timePrevious experience working in Transport / Logistics Strong administrative background is essential About Our Client This is an opportunity to work with a reputable company within the industrial and manufacturing sector. They are a medium-sized organisation known for their commitment to delivering quality products and excellent customer service. Job...
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Customer service administrator
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Dartford, United Kingdom Page Personnel Full timePrevious experience in a logistics / transport businessPrevious customer service experienceAbout Our ClientThis company operates in the Logistics / transportation sector and is a well-established organisation. It is known for its commitment to delivering high-quality products and excellent customer service.Job DescriptionRespond promptly and professionally...
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Customer Service Administrator
1 week ago
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Customer Service Administrator
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Customer Service Administrator
1 week ago
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Customer Service Administrator
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Dartford, United Kingdom DACHSER SE Full timeJob ID: 4705 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent...
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Service Administrator
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Dartford, United Kingdom J & E Hall Limited Full time**About the job** Attend meetings from an administrative teams point to discuss business issues and report accordingly any anomalies. Managing & supporting the administrative team to ensure all duties are up to date and in accordance with the business requirements. Ensure all customer & supplier invoices are processed via the company ERP system in a...
