Customer Support Specialist

**Customer Service Specialist (Full time)**

**Leatherhead, Surrey**

**£21,840 starting salary, room for progression with development and competency**

At Dermalogica, we're not just about skincare; we're about empowering and educating our community of professional skin therapists who are at the heart of our brand. We're on a mission to inspire and support our tribe of therapists in salons, spas, and retail outlets - and we want you to be a part of it

**Do you want to be part of our tribe?**

As a Customer Service Specialist, you'll be joining our dynamic team to provide outstanding support to Dermalogica stockists and consumers, all while embodying our brand's core values. If you're passionate about skincare and delivering exceptional customer service, this role is perfect for you Don't worry if you're new to the skincare world - we'll provide you with full product training as part of our comprehensive induction programme.

Your journey with us starts in our orders team, where you'll assist in placing orders on our B2C platform and share exciting updates about new promotions and product launches.

But that's just the beginning As part of our team, you'll have endless opportunities for growth and advancement. Here are just a few paths you can explore:

- Supporting our B2C customers online, managing their returns and refunds. Processing orders for our online stockists to advertise on their websites
- Raising and tracking orders for our flagship stores
- If you have a Level 2 or 3 Beauty therapy qualification, you can dive into supporting consumer queries and even work towards achieving Dermalogica expert status through our in-house training programs
- Processing in-house orders, managing orders for our Skinfluencers, and collaborating with various departments to ensure our operations run smoothly

But wait, there's more With the extensive training and support we provide, you'll have the opportunity to climb the ladder to senior and supervisor levels, unlocking even greater career prospects.

**Key Responsibilities of a Customer Service Specialist**:

- Process telephone orders from Dermalogica stockists quickly and accurately.
- Offer cross functional support with regard to operating stock requirements, events and projects.
- Provide exceptional product knowledge and promotional advice to our stockists & consumers.
- Identify up-selling opportunities throughout the ordering process.
- Troubleshoot in relation to the stockist or the consumer's customer experience.
- Administrative duties as part of one of our dedicated departmental channels

**Do you have the below skills?**
- Experience within a Customer Service role.
- Excellent written and oral communication skills.
- Good interpersonal skills - including active listening & problem solving.
- Outstanding telephone manner.
- The ability to resolve customer issues whilst remaining professional.
- Strong attention to detail and accuracy.
- Knowledge of IT including Microsoft Office, Word, CRM
- A willingness to undertake regular internal education & development.
- Confident building professional relationships across the company

**What is in it for you?**
- Private Health Care with AXA PP and Medicash
- Life insurance with Yulife which includes - Smart Health a 24-hour GP access and Yumatter an Employee Assistance Programme
- A 5% pension contribution from the company as well as access to a pension's advisor.
- Your Birthday off work
- 5 paid sick days per year
- £70 monthly product allocation
- Access to new product innovation before they hit the shelves so that you can experience the products first-hand
- 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
- Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
- The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
- Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
- A Connected Workforce Policy - 60% of your working week will be at the office and 40% of your working week you can work from home. PLUS a new additional work from anywhere week during the year without having to use annual leave

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At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.