Customer Support Executive
24 hours ago
**Customer Support Executive**
Home Based (with 1-2 days per month in the Leatherhead office)
**About Us**
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are now looking for a Customer Support Executive to join our team on a permanent basis working Monday - Friday, 8:30am-5pm.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
**The Benefits**:
- Salary of up to £23,000 DOE
- BUPA health and dental
- 25 days’ holiday
This is a tremendous opportunity for an organised, excellent communicator to join our challenging and rewarding environment and thrive.
We will offer you an abundance of support to enable you to grow into your role and celebrate and reward your achievements when you do. We will do our utmost to catalyse your career and empower you to be the best you can be.
**The Role**
As a Customer Support Executive, you will deliver excellent support to our top-tier clients, ensuring they receive excellent customer service at all times.
You will communicate procedural changes and requirements to the Partner and will signpost them to our products and services.
Additionally, you will investigate and troubleshoot queries through to a satisfactory conclusion, working with relevant internal departments and updating the Partner at all times.
**About You**
To be considered as a Customer Support Executive, you will need:
- Excellent communication and interpersonal skills
- An optimistic and enthusiastic approach
- A flexible approach
- Strong organisational and time management skills
- An empathetic approach
A background in finance, especially insurance, would also be desirable, as would contact centre or call centre experience.
Other organisations may call this role Relationship Support Specialist, Customer Care Rep, Contact Centre Agent, Customer Service Agent, Customer Service Representative, Customer Care Advisor, Contact Centre Advisor, or Contact Centre Operative.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.
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