Contact Centre Advisor

1 day ago

Newcastle upon Tyne, United Kingdom DXC Technology Full time

Job Description
- At DXC we have a long-established partnership with
- **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account.We are looking for colleagues to join our team of **Contact Centre Advisors** putting our customers at the heart of everything we do every day. Is that you?
- Do you have a passion for helping make things simple and easy for customers?
- Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
- Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

**What are we looking for in our Contact Centre Advisors?**
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate
- Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators

**Work Environment**

The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.

Our working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

**What can we offer you?**
- A salary up to 23,500 GBP depending on experience.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
- Mental health first aider's support
- Plus, a lot more on offer.

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