Patient Access Coordinator

6 days ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

We are looking for a passionate and enthusiastic individuals to provide a high level of administrative support as;
- Radiotherapy Patient Access Co-ordinator within the Radiotherapy Department.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

The post holder will be required to rotate within the administration team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Routine working practice for Guy’s Cancer Centre is Monday - Friday between the core hours of 7:45am-8pm. This is on a rota basis

Guy's Cancer at Guy’s and St Thomas’ NHS Trust (GSTT) is the specialist cancer centre for all of South East London and further afield, treating an ethnically diverse patient population of over 2 million across a wide range of socio-economic groups.

Our vision is to be a world leader in caring for people with cancer - continuously innovating to improve the lives of our patients by treating more patients whilst giving better care by improving their day to day experience as well as providing better training and research.
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).

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