Patient Access Coordinator

3 days ago


Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

We are looking to recruit 4 enthusiastic and motivated Patient Access Coordinators to support the management of our Assisted Conception Unit (ACU) outpatient service based at Guy’s Hospital. The Patient Access Coordinator will act as a key point of contact for patients, clinicians, and the wider multi‑disciplinary team. You will play an integral role in ensuring the smooth day‑to‑day running of the outpatient service and the delivery of high‑quality patient care. This is a varied and rewarding administrative role within a nationally recognised centre of excellence for reproductive medicine. You will work closely with nursing staff, clinical nurse specialists and consultants to provide a seamless and positive experience for our patients. We are seeking a proactive and personable individual who is passionate about providing exceptional service in a healthcare setting. You should have strong organisational and communication skills, be comfortable managing multiple priorities, and enjoy working as part of a collaborative team. Previous experience in a healthcare or outpatient environment would be an advantage. Additional Information Weekend work is mandatory as part of the department’s service rota. You will be joining a supportive and friendly team committed to delivering the highest standard of patient care. Training and development opportunities will be available to support your professional growth. Your Duties Will Include Providing reception cover and delivering excellent customer service to patients and visitors. Handling patient enquiries in person and via telephone, ensuring all requests are dealt with promptly and efficiently. Opening and closing reception areas (08:00 and 18:00 hours). Managing appointment bookings and maintaining accurate databases. Supporting clinics by sitting on reception during operating hours and assisting with clinic cashing‑up procedures. Manning shared phone lines and email inboxes. Assisting colleagues in other areas of the directorate as required. Processing medical records and handling clinical samples in line with departmental protocols. Working with the management team to escalated issues and support service improvements. Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. For further details / informal visits contact: Name: Jose Manuel Hernandez Roldan, Job title: Assistant Service Manager, Email address: j.hernandezroldan@nhs.net Job Details Location: London, England, United Kingdom Seniority level: Entry level Employment type: Full‑time Job function: Health Care Provider Industry: Hospitals and Health Care #J-18808-Ljbffr



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