Patient Access Coordinator

An exciting opportunity has arisen for a driven, motivated and detail orientated individual to join the colorectal surgery department as a Patient Access Coordinator.
The department specialises in cancer, Inflammatory Bowel Disease, intestinal failure and general colorectal surgery.
The post holder will support to coordinate patient’s entire journeys and provide a high level of service.
The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Act as the first point of call for all patient access queries to the Trust.
- Work from the Workqueue in Epic to ensure patients are tracked and managed appropriately in their pathway.
- On receipt of any new referral form other Trust, ensure the referral is uploaded to Epic and the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
**The post holder will**:

- Caring - we put patients first

We provide patient and person-centred care. We care about others’ needs and wellbeing. We listen. We are compassionate to ourselves and others. We reflect on our actions. We are respectful and welcoming.
- Ambitious - we innovate and strive for excellence

We innovate and strive for excellence. We act with integrity. We act on staff and patient feedback. We seek ways to improve the care and experience of others. We are efficient. We are committed to growth. We find new ways to deliver excellence.
- Inclusive - we respect each other and work collaboratively

We respect each other and work collaboratively. We act on diverse views. We put ourselves in ‘others’ shoes’. We are building an anti-racism organisation. We seek opportunities to collaborate. We show sensitivity towards diversity of culture.
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
Act as the first point of call for all patient access queries to the Trust.
On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
Be responsible for the scheduling of outpatient, and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).