Patient Access Coordinator
1 day ago
An exciting opportunity has arisen to join the Nuclear Medicine Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Reception areas and working in the Booking Hub on a rotation basis.
Please note that the shift pattern is from 08:30 - 16:30 / 09:00 - 17:00 (rotation basis)
We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.
You will be working along side a team which provides a comprehensive administrative and clerical service within Nuclear Medicine department to welcome patients and book in patients' at our reception areas. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills. The ability to work shift patterns and work as effectively as part of a team is essential.
3 x Patient Access Coordinator - Band 3 Positions
An exciting opportunity has arisen within the Nuclear Medicine Service.
The Patient Access Coordinators will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling Appointments for their specialty.
The Patient Access Coordinators will liaise closely with the clinical team and management teams to ensure patients receive timely and
appropriate appointments according to their care pathway.
At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.
Main Duties
- Cover reception and face to face areas
- Act as the first point of call for all patient access queries to the department.
- On receipt of all new referral letters ensure that the vetting process has
been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient and all associated appointments (whilst working in the booking hub) according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually
convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments.
This may include sending reminder letters or contacting patients by
telephone, up to seven days before their visit to re-confirm attendance in
line with departmental protocols.
- Ensure that departmental standards are met for patients receiving
notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual
**needs are met (i.e**: appropriate support is in place for their appointment,
such as interpreting support).
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